Cloud DWH Operations - Midrand, South Africa - Lim Personnel

Description

• IT Service Management (according to ITIL), 2nd Level Support
• High Customer Orientation
• Strong understanding of Problem, Incident and Change processes (PIC)
• Working in a highly complex environment (many stakeholders, multi-platform/product environment, mission-critical use cases, high business exposure, complex ticket routing)
• Flexible communication on multiple support channels (ITSM, Teams, email)
• Precise and diligent execution of ops processes
• A technical background in operating and supporting IT Platforms
• SQL (Queries, DDL, Materialized Views, Tasks, Procedures, Optimization)
• BitBucket / Git

• Mindset of Continuous Learning (highly complex software stack with changing features)
• Proactive in Communication
• Agile, Scrum, Confluence & Jira
• Background in Software Development and Business Intelligence
• Understanding any of the following: Python 3.7, boto3, Java Script.
• Terraform
• AWS IAM, S3, KMS, VPC Networks, Route53, Glue, SNS, Lambda, Bridgeevent, Cloudwatch, Cloudtrail
• Working OnCall (Standby)
• Any Data Portal or Cloud Data Hub Experience

• Relevant IT / Business degree or Equivalent experience
• Minimum 5 years experience in Development or Operations

• Supporting Snowflake Use Case Customers
• Consulting for Use Case Onboarding
• Monitoring of Data Synchronization jobs (Reconciliation between CDH and Snowflake)
• Cost Monitoring Reports to Use Cases
• Further technical implementations like M2M Authentication for applications, data traffic over VPC
• Integrate Snowflake to Use Case application process within Data Portal (automated Use Case Setup triggered by Data Portal)
• Documentation Product Depot (Confluence)
• Documentation YPA
• Executing standard service requests (service user lifecycle etc.)
• Compiling of user and operational manuals
• Organizing and documenting knowledge regarding incidents/customer cases in a knowledge base
• Enhancing and editing process documentation
• Ability and willingness to coach and give training to fellow colleagues and users when required
• Ability to resolve 2nd level incidents within the Data Analytics Platform (could entail basic code changes)