Pre-authorization Service Consultants - Durban, South Africa - ALLMED HEALTHCARE PROFESSIONALS

ALLMED HEALTHCARE PROFESSIONALS
ALLMED HEALTHCARE PROFESSIONALS
Verified Company
Durban, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

My Client, a giant in the medical aid field needs competent and well experienced Registered and Enrolled Nurses to join their team in Durban, as Pre-Authorization Service Consultants.


Duties & Responsibilities

  • Confirming benefits according to set protocols and funding rules
  • Accurately obtaining and capturing information to confirm correct funding
  • Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
  • Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
  • Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
  • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
  • Achieving and exceeding key performance metrics relating to service delivery
  • Keeping abreast of continuous process, product updates and digital tools
  • Dealing with multiple interactions
  • Consistently utilizing all servicing tools available

Desired Experience & Qualification

Education:


  • Matric
  • South African accredited Clinical Qualification Experience
  • At least 6 months working experience in a customer services or clinical environment

Job Types:
Full-time, Permanent


Salary:
R21, R24,000.00 per month


Ability to commute/relocate:

  • Durban, KwaZulu-Natal: Reliably commute or willing to relocate with an employerprovided relocation package (required)
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