Consultant: Customer Relationship Manager - Nelspruit, South Africa - SITA

SITA

Verified Company

Nelspruit, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

To provide organisational capabilities and services to internal and external customers from conception to delivery

thus maximizing customer understanding, build customer relationship and improve customer satisfaction with the

aim of increasing profitability for SITA. To oversee, manage and execute projects / activities to establish relationship,

monitor, measure, and maintain client contracts, in accordance with legislative requirements and best practices, to

ensure that requirements are met.

Key Responsibility Areas

Drive portfolio of customers in the assigned cluster to determine and assess existing customers' needs with the

desired ICT requirements profile per cluster customer to provide effective solution approach to deliver within

existing contractual constraints, policies and SITA commercial service catalogue.

In collaboration with service owners, including senior management and key stakeholders, drive the

implementation of targeted digital products and solutions for each cluster customer.

Build, manage and maintain strategic relationships with Government Departments (i.e. SITA service owners) to

continuously sustain the SITA business.

Perform analysis on cluster needs and requirements in collaboration with Business Development team and other

internal and external key stakeholders.

Provide management support and ensure implementation, adherence and compliance to the Engagement

management methodologies and regulations.

Qualifications and Experience

Required Qualification:
National Diploma or Bachelor Degree in Information Technology OR Computer Science OR

Bachelor degree in Commerce OR Marketing OR Business Administration OR Economics / BTech (at least NQF 6).

Certification:
SITA to identify and invest in Sales Certifications.

Experience: - 7 years working sales and IT experience in the engagement management/ relationship

management and/or project management. The incumbent will be required to consult and interact with relevant

Government Officials, GITOC Bodies, Government Governance bodies, industry partner, standards generating

bodies, accreditation and certification bodies at a senior management and executive level. The incumbent will be

required to participate and provide input in implementation of Customer related strategies, SITA Sales Methodology

and Sales Process. Must have strong sales and business management skills.

**Technical Competencies Description
Customer service management; Government Information Management; Business Development; Information

Technology management; ICT solutions and services; Project Management methodology; Enterprise Project

Management; Project Management Life-cycle; Knowledge of IT, Government ICT procurement processes, PFMA,

SITA Act and Regulations; Basic understanding of Contracts, Strategic Planning and ITIL knowledge; Sales

methodology and process; Application of project management methodology; Financial management principles

methodology; Government Business Reference Model; Policy Review & Implementation; Business writing; Strategic

Selling; Presentation Skills; Marketing & Sales Strategy Skills.

Other Special Requirements
Must be in possession of a valid driver's license and have own vehicle available for business use.

How to apply