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  • IT Support - Cape Town - Boardroom Appointments

    Boardroom Appointments
    Boardroom Appointments Cape Town

    2 weeks ago

    Boardroom Appointments background
    Description

    Technical Support Engineer

    We are seeking a highly motivated Technical Support Engineer to join our team in Cape Town. The ideal candidate will be enthusiastic about all things IT and always actively looking for ways to enhance our IT infrastructure by fulfilling current needs and planning for future requirements in an ever-changing technology environment.

    Duties and Responsibilities:

    • Install, configure, and update Linux/Mac laptop computer systems.
    • Provide technical support on-site or remotely to a hybrid and international user base.
    • Repair hardware malfunctions, software issues, and networking problems, or engage with 3rd party vendors to perform specialized repairs.
    • Support authentication systems such as Google Workspace and LastPass.
    • Respond to IT/Cloud support requests.
    • Diagnose software, networking, or hardware issues.
    • Ensure the IT infrastructure system software is up to date.

    Qualifications and Experience:

    • A relevant IT degree, diploma, or certification is a plus.
    • Experience with Cloud Solutions, specifically AWS.
    • At least 2 years of proven work experience as a Technical Support Engineer on Linux and Vtiger.
    • Google Workspace suite of applications administration experience.
    • Experience with endpoint security.
    • Good networking troubleshooting skills.
    • Knowledge of computer hardware and networking systems.
    • Ability to troubleshoot complex hardware and software issues.
    • Familiarity with POPI and ISO 27001 certifications is a plus.
    • CompTIA A+ and/or N+ certification is a plus.
    • Excellent written and verbal communication skills.
    • Good proactive, analytical, and logical thinking.
    • Currently based in Cape Town.
    • Team-player.
    • Proactive.
    • Solution-driven.
    • Ready to be accountable.
    • Have a proven multi-tasking record.
    • Stress-tolerant and great at shifting priorities as demands change.

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