Service Advisor - East London, South Africa - Strategic Placements CC

Thabo Mthembu

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Thabo Mthembu

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Description

Requirements:


  • Matric Certificate
  • Minimum 2 years' experience working as a Service Advisor in a franchise dealership
  • Customer Service experience
  • Must have good understanding of warranty process
  • Must be computer literate
  • Must have a valid driver's licence with clean driving record

Responsibilities:


  • Liaising with customers about vehicle (WIP) and update necessary vehicle details
  • Book in vehicles / create job cards for workshop
  • Ensure accurate warranty and motor plan details on system
  • Obtain authorizations for repairs to vehicles under warranty
  • Prepare quotations
  • Ensure accurate invoice payments
  • Keep customers updated on the progress of their vehicle

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