Account Manager - Durban, South Africa - Epsidon Management & Marketing Consultancy

Epsidon Management & Marketing Consultancy
Epsidon Management & Marketing Consultancy
Verified Company
Durban, South Africa

1 month ago

Thabo Mthembu

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Thabo Mthembu

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Job Title:

Account Manager:

  • Networking and Cyber Security


Location & Address:
La Lucia Ridge, Durban

Reports to:
Regional Executive

Direct Subordinates:
Internal Account Manager

Total Staff in Function:2



  • Procurement
  • Sales Operations
  • Brand Operations
  • Account Managers
  • Systems Engineers / Presales
  • Marketing
  • Logistics
  • Regional Managers


  • Vendor
  • Resellers
  • End Users
  • Vendor
Alliance Partners


Main Purpose of Position:

  • To manage, maintain and grow First Distribution's Networking product sales within the assigned reseller base.
  • Perform administrative responsibilities within assigned accounts and brands.

Key Performance Areas:



Manage the Sales and align with all Brand objectives for Network and Cyber Security Portfolio to partner base.

  • Driving revenue targets through targeted set of Small, Medium and large Resellers.
  • Driving Relevant Networking and Cyber Security brand Strategy and portfolio within existing resellers but not limited to the business development of New Resellers.
  • Display key competencies of knowledge re relevant brand programs and relevant portfolio of products including relevant brand certifications.
  • Weekly Business Review Session with Relevant brand managers.
  • Weekly Business Review with Line Manager
  • Sales Manager
  • Drive targeted partner development planning
  • Drive All Networking and Cyber Security Sales Strategy and overview sessions with Business Partners with the support of the Brand Managers.
  • Existing and New (Networking and Cyber Security) partner recruitment and Development
  • Onboarding process re Operational processes within focus list with relevant brand managers.
  • Build and manage effective relationships with relevant team members
  • Ensure the satisfactory execution of the aligned business plan in conjunction with your sales Manager and relevant Brand Manager
  • Demonstrate sales growth.
  • Manage Demo Accounts ensure that the reseller's expectation is managed in terms of Demo Due back dates.
  • Report opportunity details to Line Manager (Sales Manager) and brand manager on a regular basis (weekly) showing deal progression and pipeline creation using Customer Relationship Management system
  • Ensure that sales targets are achieved and report any deviations with detailed explanations.
  • Ensure targeted profit margins are achieved
  • Ensure rebate targets are achieved as set out in accordance with sales budgets
  • Ensure weekly activities and minutes of meetings are reported to Regional Sales Manager.
  • Ensure productivity reports and sales forecasts are submitted to Sales Manager.
  • Stay current with industry trends
  • Identify and onboard potential new partners


  • Engage with Resellers and Brand Managers on required Marketing events / initiatives, discuss plans and ensure Brand and Sales Manager Sign off.
  • Help drive the expectations and deliverables manage partner marketing plan with Brand Manager
  • Engage with brand in Quarterly and Annual Marketing Planning sessions with Relevant brand and (nonRelevant brand Targeted Partners Partner Enablement (Target, Certifications, growth)
  • Communicate and pique interest of quarterly/ weekly Promo and Programs and events
  • Brand Manager is to
  • Develop an Account Plan that documents the key sales & marketing strategies and performance and success within the focus list, Senior account manager is to keep partner updated consistently to ensure ROI of Marketing investments.

People Management

  • Attend training provided by Networking and Cyber Security Brands to become totally selfsufficient in the sales of Relevant Brands.
  • Sales Certifications are to be up to date


  • Load CRM
  • Request and evaluation quotes for submission
  • Follow up on quotes
  • Follow up on operations responses
  • Manage SLA with brand operations
  • Managing the deal from start to finish


Knowledge - You must know:

Skills - You must be able to perform:

Attributes - You must in a way that will drive successful performance which is supported by the
Company's values.

  • Knowledge of relevant brand products and process.
  • Knowledge of vendor structure to have the correct point of contact.
  • Knowledge of information management industry in South Africa.
  • Knowledge of IT Industry.
  • Excel Intermediate
  • Demonstrated accuracy and attention to detail with numbers
  • Demonstrated confidentiality.
  • Ability to deliver on service level agreements.
  • Demonstrated ability towards business intelligence.
  • Emotional Intelligence.
  • Adhere to all policies and procedures that are implemented by the Company.
  • Attitude always demonstrate your best in your role and ensure professional attitude with internal and external customers.
  • Respect demonstrate respect with actions and words to internal and ext

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