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    • Accounts Manager - Sandton - HR-Simplified (Pty) Ltd

    HR-Simplified (Pty) Ltd
    HR-Simplified (Pty) Ltd Sandton

    4 weeks ago

    Default job background
    Description

    About the Company

    The company provides cost-effective and sustainable leasing solutions to companies and institutions, enabling them to finance and purchase technology efficiently and maintain up-to-date IT equipment.

    About the Role

    Account Managers focus on achieving sales targets from within existing accounts. This involves two primary roles:

    1. Account Management: Managing day-to-day account operations, delivering excellent customer service in administration and service delivery.
    2. Account Development: Partnering with customers to understand their needs, adding value, providing support, and offering excellent customer service to grow existing accounts.

    Responsibilities

    1. Account Operations Management

    Identifying and facilitating sales and business growth opportunities, keeping commercial goals visible to the operations leadership team.
    Communicating with clients to comprehend their requirements and explaining product value.
    Bulding strong client relationships to maintain existing business and acquire new business.
    Collaborating with internal departments to ensure all customer requests are met.
    Serving as the client's representative to ensure their demands are met, focusing on enhancing the customer experience.
    Implementing strategies and plans through thought leadership to achieve the highest level of performance and meet objectives.
    Maintaining an extensive network of internal and external contacts to optimize key account management.
    Leading relationship-building initiatives with principal vendors, including negotiations regarding pricing, procurement, and inventory control.

    Governance, Risk and Business Continuity Management

    Staying updated on new trends and innovations in operations.
    Managing business risk by continuously monitoring internal and external factors that impact the business and changes in stakeholder needs.
    Leading and guiding improvement projects to increase profits or mitigate risks in the function.
    Establishing and maintaining the highest ethical standards in operations practices.

    External Parties and Relationship Management

    Overseeing relationships with service providers and partners to ensure proper service delivery, evaluating consultant performance, and reporting any deviations to relevant departments for corrective actions.

    Candidate Requirements

    Educational Qualifications

    Tertiary qualification, preferably in IT
    Sales-related training

    Years of Experience

    At least 5 years of progressive experience in a professional services business, demonstrating the ability to manage, deliver, and grow accounts.
    At least 5 years of experience in Asset Financing or technology solutions sales, with a documented successful track record in selling high-end services & solutions in the relevant industry.

    Other Requirements

    1. Strong business acumen
    2. Corporate governance knowledge
    3. Auditing process understanding
    4. Solution sales methodologies expertise
    5. Relevant industry or domain knowledge
    6. Entrepreneurial mindset
    7. Assertiveness
    8. Leadership skills
    9. Attention to detail
    10. Conflict management
    11. Professionalism
    12. Presentation skills
    13. Customer relationship management

    Competencies

    Behavioural Competencies

    1. Effective communication
    2. Results-driven approach
    3. Intellectual capability
    4. Complex solution sales & support
    5. Thought leadership
    6. Virtual team management

    Learned Competencies

    1. Differentiation, justification, and persuasion
    2. Account management
    3. Product/service knowledge
    4. Selling against competition

    Hygiene Factors

    1. Adaptability to change
    3. Integrity, values, and trust
    4. Logical thinking
    5. Passion for customers and excellence
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