Service Bookings Clerk - Brackenfell, South Africa - Ikon Consulting
Description
Salary
Basic between R10K and R12K + early bird + overtime + incentives + medical aid & provident fund company contributions.
As a Service Bookings Clerk, your role is crucial in ensuring the smooth operation of the Service Department. You are the first point of contact with the client and this is a very important role.
- Customer Interaction: Meet &
Greet Customers:
Welcome customers warmly and professionally;
Record Concerns:
Listen carefully to their vehicle-related concerns and accurately record them and update personal and vehicle information.
- Service Coordination:
Appointment Scheduling:
Efficiently schedule service appointments for repairs and maintenance; check for campaigns; check service and maintenance plans etc.
Requirements:
- Previous working experience in a high volume franchise dealership of 3 years in this position is a must.
- Automotive Knowledge: Familiarity with vehicle systems and repairs.
- Customer Service Skills: Excellent communication and interpersonal abilities.
- Organizational Skills: Ability to manage appointments and workflow efficiently.
- Computer Literacy: Proficiency in using service management software Kerridge / Evolve
- Minimum Senior Certificate / Matric
- Driver's License
- Clear Credit and Criminal Record
Job Types:
Full-time, Permanent
Salary:
R10 000,00 - R12 000,00 per month
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