- Perform activities based on guides provided.
- Interact directly with End-Users of the systems.
- System Health check (e.g. backups, server health, integration reporting).
- End user support triage and escalation to L2 users.
- Simple user requests (e.g. over the shoulder support, FAQs).
- Service Request processing (e.g. User onboarding).
- System personalisation (e.g. search filters).
- Respond to end-user queries (e.g. access level queries, reporting, user-level incidents).
- Respond to system event alerts, log faults (e.g. System performance incidents).
- Usability checks (e.g. system responsiveness).
- Create problem records (e.g. for repeat incidents).
- Data Quality checks (e.g. foundation data validation).
- Integration reporting (e.g. ticket status alignment).
- User attestation reports.
- 1-2 years of working experience
- English and Portuguese Speaking – Basic Skills
- Shift Requirement
- 100% on-site
- Basic IT Support Skills (Systems not desktop), ITSM process experience will be beneficial
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Service Support Agent
18 hours ago
Altron Cape TownService Support Agent - Cape Town · Job Description · KEY RESPONSIBILITIES: · ICT or Critical communications industry leader · Provider of IT, Wireless, Fixed network, radio and telemetry products and solutions in South African and African markets · Competitive environment · Cust ...
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Customer Support Agent
18 hours ago
Recruits4U Cape TownCustomer Support Agent - Remote · Location: Remote (work from the comfort of your home) · Position Type: Full-Time · Working Hours: Alternating weekly shifts 9am -5pm UK and 2pm -10pm UK and alternating Saturdays · Salary: £750/month (:R16,800) · About Us · We are a rapidly growi ...
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Customer Support Agent
17 hours ago
Ultra Personnel Cape TownArea of Responsibility · Processing of orders received through Orderwise, Surgicom and our Service Level Agreement of 24hours · Liaising with customers telephonically and on email · Dealing with Sales Consultants regarding queries, requests, sales orders, kits etc. · Releasing b ...
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Customer Support Agent
17 hours ago
EM Cape TownDevelop relationships with customers by understanding their needs and providing excellent service by email, phone, videocon, and face-to-face from our branches. Investigating and solving customer problems: some easy and some complicated. Knowing when to escalate problems to other ...
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Advanced Technical Support Agent
18 hours ago
1-gird South Africa Cape TownAbout us · 1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking fo ...
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Advanced Technical Support Agent
17 hours ago
Boardroom Appointments Cape TownAbout the job Advanced Technical Support Agent · Duties and Responsibilities · Perform monitoring of systems and fix potential issues or escalate where required. · Be able to perform 2nd/3rd line hosting queries and troubleshooting. · Can troubleshoot server hardware and OS softw ...
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Intern: Tech support Agent
17 hours ago
TFG (The Foschini Group) Wes-KaapKey Responsibilities: · • Providing first line systems support to head office and stores users · • Liaison with head office and store staff, colleagues and vendors · • Logging of ALL incoming telephone calls, WhatsApps, WebChats and self-service contacts on Technical Support call ...
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Technical Support Agent
18 hours ago
Herotel Telecoms (Pty) Ltd StellenboschApplications are invited for the Technical Support Agent position to be based in Stellenbosch. · PURPOSE OF THE ROLE: · The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely fi ...
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First Line Support Agent – Client Support
17 hours ago
Dyna Mo StellenboschAs a highly innovative team, we are passionate about understanding how the world of business-critical modelling is evolving, and we apply our mathematical skills, professional expertise, and intelligent automation platform to help our clients implement cutting-edge actuarial mode ...
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Merchant Support Agent vacancy at Capitec Bank
18 hours ago
Ajtechnicaldr BellvilleMerchant Support Agent vacancy at Capitec Bank · Capitec Bank is recruiting and accepting applications for the Merchant Support Agent vacancy. · Deadline: Ongoing / Not specified · Purpose Statement: To provide 24/7 real- and non-real-time support to Capitec Bank Merchants, Emplo ...
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team leader
17 hours ago
Dash BPO South Africa (Pty) Ltd Cape TownCalling all team leaders with 12 Months to 2 Years international BPO experience to check the below vacancy out. · Job Description · We are searching for a dedicated, supportive call center supervisor who can coach and motivate call center representatives as they field calls from ...
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Quality Assurer
17 hours ago
Callforce Direct Cape TownThe Quality Assurance (QA) Agent is responsible for monitoring and assessing the quality of inbound and outbound customer interactions. This role ensures that agents meet performance standards and comply with company policies, while identifying areas for improvement. The QA Agent ...
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Fund Operations Associate – Client Focused
16 hours ago
Rory Mackie & Associates Cape TownAbout the team: · Fund Operations is responsible for the oversight and facilitation of transfer agent activities and supporting clients who invest in our client's fund ranges. The Fund Operations Team supports the business by facilitating flows into and out of their global fund r ...
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Bookkeeper
17 hours ago
VHRS Cape TownThe individual will be responsible for managing the financial accounts of tenants and landlords as well as commission to be paid to the business and agents. The role will require communicating with agents, suppliers, landlords, and other third parties to obtain the required state ...
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Bookkeeper
17 hours ago
VHRS Wes-KaapThe Company: Robshaw Property · Role Name: Bookkeeper · Location: Claremont, Cape Town · ROLE SUMMARY: · The individual will be responsible for managing the financial accounts of tenants and landlords as well as commission to be paid to the business and agents. The role will requ ...
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Customer Service Agent
18 hours ago
The Shoprite Group of Companies Western CapeJoin to apply for the Customer Service Agent role at The Shoprite Group of Companies. · The purpose of the Customer Service Agent role is to provide our customers with the best customer service experience. This role will answer questions, resolve any emerging problems, and provid ...
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Contracts Manager
17 hours ago
The-Recruiter Cape TownContracts Manager / Senior Site Agent · We are seeking a skilled and experienced Construction Manager / Site Agent to oversee the successful management of two large construction sites in Cape Town. If you are passionate about delivering high-quality projects on time and within bu ...
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LLB Attorney
17 hours ago
West Coast Personnel CapeTownWe are a newly established law firm in partnership with prominent banks, specializing in property law and bond registrations. We are looking for a dynamic and professional LLB-qualified Attorney to join our team in the Conveyancing Department. This is a unique opportunity to work ...
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Customer Care Chat Agent
16 hours ago
Turfsport Wes-KaapTurfsport City of Cape Town, Western Cape, South Africa · Customer Care Chat Agent (Fix-Term) · A leading provider of omni-channel wagering software for casino, sports, horse racing, numbers and more, TURFSPORT provides fully managed end-to-end solutions for online, mobile and re ...
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Site Agent Building
17 hours ago
The-Recruiter Cape TownWe are seeking a Site Agent to manage building sites in Cape Town. If you have a strong background in construction management and are ready to lead projects with efficiency and professionalism, we want to hear from you · Key Responsibilities: · Oversee daily site operations and e ...
L1 Support Agent - Cape Town - Planet10

Description
Duties:
-
Service Support Agent
Altron- Cape Town
-
Customer Support Agent
Recruits4U- Cape Town
-
Customer Support Agent
Ultra Personnel- Cape Town
-
Customer Support Agent
EM- Cape Town
-
Advanced Technical Support Agent
1-gird South Africa- Cape Town
-
Advanced Technical Support Agent
Boardroom Appointments- Cape Town
-
Intern: Tech support Agent
TFG (The Foschini Group)- Wes-Kaap
-
Technical Support Agent
Herotel Telecoms (Pty) Ltd- Stellenbosch
-
First Line Support Agent – Client Support
Dyna Mo- Stellenbosch
-
Merchant Support Agent vacancy at Capitec Bank
Ajtechnicaldr- Bellville
-
team leader
Dash BPO South Africa (Pty) Ltd- Cape Town
-
Quality Assurer
Callforce Direct- Cape Town
-
Fund Operations Associate – Client Focused
Rory Mackie & Associates- Cape Town
-
Bookkeeper
VHRS- Cape Town
-
Bookkeeper
VHRS- Wes-Kaap
-
Customer Service Agent
The Shoprite Group of Companies- Western Cape
-
Contracts Manager
The-Recruiter- Cape Town
-
LLB Attorney
West Coast Personnel- CapeTown
-
Customer Care Chat Agent
Turfsport- Wes-Kaap
-
Site Agent Building
The-Recruiter- Cape Town