Soft Services Supervisor - Durban, South Africa - Tsebo Group

Tsebo Group

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

About Us:

Tsebo facilities Solutions is looking for a Soft Services Supervisor to provide managerial direction and strategic planning with regard to the service delivery of soft services in order to ensure maximum customer satisfaction and compliance with SLA.

The responsibility is for the footprint of the client's premises and covers the following services:

Cleaning, Catering, Landscaping, Help Desk, Reception, Switchboard, Pest Control, Guarding, Access Control, Fire, Indoor Plant, Document Destruction, Hygiene and Waste.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity.

We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more.

Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities:

Subcontractor Management

Supervise onsite contractors and procedures, ensuring they provide service as per SLA agreement.
Foster a good relationship with outside contractors and monitor and evaluate the standard of service delivery and cost.

Reporting

Assist with the development of Preventative Planned Maintenance Plans and a list of capital improvements with soft service activities being your priority.
Undertake building audits and review results

Project Management

Project manage adhoc projects of a soft service nature.
Assist in obtaining the required resources for any projects

Budgets

Assist the Senior facilities Manager and Client prepare the site budget for all services
Assist in controlling the spend in all aspects of the services provided

Helpdesk / Reception and Switchboard

Liaise daily with Helpdesk for client requests that require following up.
Ensure that the help desk is updated on progress of calls to ensure they remain within SLA.
Ensure staff are trained and capable of performing the required duties

Cleaning

Manage the cleaning staff to ensure that the SLA requirements are met.
Ensure schedules and plans are in place to ensure that all cleaning activities are included

Catering

Manage the catering team to ensure the SLA requirements are met.
Ensure seasonal menus are updated and available

Landscaping

Manage the landscaping team to ensure the SLA requirements are met.
Complete regular (Daily) site inspections to ensure standards are being maintained.

Pest Control / Hygiene

Ensure scheduled services are maintained as per the SLA
Ensure that consumables are in stock and available for service.

Service Level Agreements

Review service levels and service providers
Prepare service level agreements for all soft services service providers

ISO9001; 14001 & 18001

Adhere to the TFS Safety, Health, Environmental and Quality (SHEQ) Management System's Policies & Procedures of as applicable to this position.
Ensure Contractor compliance for all 3rd part and divisional suppliers.
Liaison with the compliance manager to ensure all compliance and CHESM targets are achieved and met.

Skills and Competencies:

Understanding of the equipment, materials and suppliers used in facilities management.
Good understanding of SLA's (Service Level Agreements) with external service providers.
Knowledge of LRA and managing labour relations issues.
Valid driver's licence and own transport.
Computer Literacy on MS Packages, MS Word, Excel, PowerPoint, and Outlook.
Understanding Scheduling and Rostering
Attention to detail
Good financial and business acumen
Excellent communication skills and relationship management skills
Customer service centric
Team and project focused
Strategic planning skills
Experience with helpdesk software is an advantage

Qualifications: