Operations Manager - Edgemead, South Africa - Cloud Integration Services (Pty) Ltd t/a Ukuzimanya

Description

Personality Traits

• Strong sense of personal accountability regarding decisionmaking and supervising department teams.

Duties and Responsibilities

• Establish and implement training processes and strategies for all technical personnel.
• Analyse, plan and develop requirements and standards in reference to schedules projects.
• Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones.
• Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects.
• Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives.
• Research and evaluate hardware and software technology options and weigh the cost/benefit analysis when making large purchases on behalf of the company.
• Recruit and train exceptional employees to fulfil posted positions within the technical department.
• Update and maintain all production technologies ensuring proper maintenance and installation.
• Evaluate, implement and support key IT Support Systems in order to optimise current desktop support processes.
• Establish a long term and sustainable relationship with the client.
• Organise regular Service Review meetings and furnish status reports to client management.
• Manage all procedures related to the identification, prioritization and resolution of customer support requests, including the monitoring, tracking and coordination of Help Desk functions.
• See for continuous improvement and suggest process improvements
• Assess feedback from internal customers and (proactively) identify issues.
• Underpin the Operational Level Agreements within the delivery units where specifically needed.
• Plans, directs and coordinates the organisational/technical activities required for delivery of the services to ensure technical solution meets contracts specifications.

Qualifications / Experience

• At least 10 years experience in Technical Support Services (TSS)
• IT industry background, ideally within service delivery and operations.
• Experience in client / customer facing role
• Excellent written and oral communication skills, including the ability to create and deliver compelling presentations in both small and large group settings.
• Demonstrated understanding of Project Management processes, strategies and methods.
• Experience working in a highlevel collaborative environment and promoting a teamwork mentality.
• Ability to predict challenges and seek to proactively headoff obstacles.
• Experience mentoring, coaching and developing rising talent in the technology department.
• Excellent time management and organisational skills and experience establishing guidelines in these areas for others.

Skills

• ITIL Foundation
• Relevant security and employment legislation
• Systems and Infrastructure
• ESM software
• N-Central
• Software development life cycle
• MS (Microsoft)
• Project management principles
• Networking and Scripting
• Cloud Experience (Azure)

Report to

• MD

Salary:
From R40,000.00 per month


Ability to commute/relocate:

• Edgemead,

Western Cape:
Reliably commute or planning to relocate before starting work (required)


Experience:

• Problem solving skills: 5 years (required)
• Ability to predict challenges: 5 years (required)

Technical Support Services: 10 years (required)

• Excellent written and oral communication skills: 10 years (required)
• IT

Industry Background: 10 years (required)

Application Deadline: 2023/05/19