Customer Services Officer - Sandton, South Africa - CBRE Excellerate

CBRE Excellerate

Verified Company

Sandton, South Africa

4 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Purpose of the Job
Maintains a positive image of the company through management of the information desk.

Sells gift cards and attends to visitors in a welcoming, pleasant, professional and courteous manner ensuring accurate information is provided at all times and that the information desk runs smoothly, efficiently and effectively according to standard procedures.

Role Objectives / Responsibilities
To manage the information desk during trading hours ensuring:

The information desk is presentable at all times
A professional and personal image is upheld at all times.
Customers are received in a welcoming, pleasant and courteous manner, their queries are resolved timeously and customers are given accurate information at all times.

To administer the wheelchairs ensuring:

The register is updated with accurate customer details when the wheelchair is signed out and returned

Wheelchairs are always neat and tidy

Files are neat and up to date
Followup on outstanding wheelchairs

To sell gift cards according to company procedures and audit requirements ensuring:

Problems are immediately reported to the information Desk Supervisor / Assistant Finance and Admin Manger / Finance and Admin Manger
Daily Taking Sheets are completed correctly
Sales to be reconciled & balanced on a daily basis
Gift cards are recorded and sold in sequence
All Fica Requirements are met

Qualifications

Senior Certificate

Experience
At least 2 years minimum cash sales / administration / reconciliation /customer service experience

Knowledge & Skills
Computer literate

Strong verbal and communication skills

People skills

Competencies