Client services - Johannesburg - Isilumko Staffing (JHB)

    Isilumko Staffing (JHB)
    Isilumko Staffing (JHB) Johannesburg

    6 days ago

    Isilumko Staffing (JHB) background
    Description

    Top Bank in South Africa seeks Experienced Client Service Consultant for 6-month contract in Johannesburg team.

    Qualifications and Experience:

    • 3 years' client service experience in Broker environment required.
    • Product knowledge of JSE Equities, SAFEX, Contract for differences, warrants, and installments necessary.
    • Computer literacy a must.
    • JIRA application knowledge essential.
    • MATRIC qualification or higher preferred.
    • Tertiary qualification or studying towards FAIS accreditation recommended.

    Key Skills and Competencies:

    • Effective Communication
    • Attention to Detail
    • Results Driven
    • Client Centric
    • Able to Handle Conflict
    • Ability to Work Under Pressure
    • Stakeholder Engagement
    • Idea Generation
    • Client Satisfaction
    • Multi-Tasking

    Key Performance Areas:

    • Engage with Stakeholders
    • Cross Sell Products
    • Serve as Primary Contact for Traders and Investors
    • Educate Clients on Stock Market
    • Collaborate with Broker to Stay Up-to-Date on Products
    • Responsible for Trading and Investing in JSE Equities and Derivatives
    • Guide Clients on Trading and Investing
    • Coordinate with Transfer Secretary for Share Withdrawals
    • Close Client Accounts


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