Global Risk Applications and Systems Manager - Cape Town, South Africa - Dentons

Dentons

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

INTRODUCTION

WHY DENTONS
Dentons is designed to be different.

We are driven to always be the firm of the future, to challenge the status quo, and to provide holistic business solutions to our clients in new and innovative ways.

We are the lightbulb moments. The bold ideas. We are 21,000+ people across 80+ countries.

Driven by the diverse perspectives of our people, our clients, and our communities, we combine local knowledge with global insight.

ROLE

Requirements:

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Manage the main groups within the CTS Risk Systems function, providing daily oversight support to all users of the global risk system.
Managing the escalation of issues and informing stakeholders of any impact to key risk systems services.
Working closely with the Global Risk Team in identifying, determining, and delivering their technical and performance requirements.
Definition of the Support Model for the Dentons OPEN implementation and beyond managing relationships with vendors.
Support the Implementation of Dentons OPEN in new Regions to ensure the smooth transition to the BusinessasUsual Support Model.
Monitoring and prioritizing user incidents and change requests.
Proactively liaise with systems implementer, technical and business leads for the resolution of testing and live operational queries.
Oversee the identification and setup of proactive monitoring solutions.
Training and knowledge transfer from the project teams and systems implementer to ensure knowledge resides within the Dentons support teams.
Ongoing leadership to regional support teams to ensure support is delivered consistently and timely.
Lead by using indepth functional and operational experience, providing expertise and direction to the teams and their tasks and projects.
Ongoing evaluation and improvement of support services, ensuring alignment with Dentons standards and best practices.
Identification and development of support documentation.
Analyzing and assessing incident reports to look for trends which might indicate training requirements or system development needs.
Spend time with stakeholders from partners to the Global and Regional Risk Teams to get feedback, understand their needs and to determine areas that need to feed into the risk Systems roadmap.
Build feedback rich relationships with senior Conflicts, AML (Anti Money Laundering) and Business Intake team members globally to guide the review and improvement of the services the teams deliver.

SKILLS & COMPETENCIES

Highly collaborative and able to work in a global environment, accommodating the different time zones
Application Management Skills of Customized Commercial off the shelf software
Good people manager with strong leadership skills
Strong organizational and written communication skills
Strong situational analysis and decisionmaking abilities with experience in balancing technical tradeoffs
Be a team player, able to work effectively at all levels of an organization with the ability to influence others to move toward consensus, and to drive out decisions and recommendations
Business international level of English both written and oral
Excellent skills in working with business, technical teams, and external vendors
Excellent documentation skills.
You will possess:
Excellent team leadership, communications, influencing, and stakeholder management skills.
Excellent presentation skills with ability to conduct presentations comfortably to large groups.
Experienced user of MS Office suite.
Excellent understanding of the principles of support for Global Systems.
Be versed in working across cultures and timezones.
Bring a technical "toolkit" and share relevant best practice.
Be adept in responding to challenges and issues as they arise.
Be able to thrive working under pressure and be able to multitask.
Extensive experience of working with layers of engagement and approval.
Impeccable attention to detail and ability to work with a wide variety of people and projects in a collective and collaborative manner.
Postsecondary education with a specialization in Information Technology.
8+ years' experience in leading technical systems support teams
Demonstrated the development and implementation of a technical support model over 3 time zones
Skilled in identifying and implementing innovation and improvements in service delivery
Proven experience developing team's abilities and skills through mentoring and coaching to meet their full potential
Experience working as part of global business and/or technology transformation programs
Experience of multinational Risk operations and strong knowledge and experience in IT/Risk practices
Experience of working within a fastpaced agile / DevOps project and/or operational environment
Experienced in creating both functional and nonfunctional documentation
An understanding of the Legal Industry business intake pr