Guest Experience Coordinator - Durban, South Africa - HotelJobs

Verified Company
Durban, South Africa

1 month ago

Thabo Mthembu

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Thabo Mthembu

beBee Recruiter


Purpose of the Position

  • To satisfy reservations requests through booking holidays for members.

Key Performance Areas

  • Contact members on outbound Campaigns to secure Reservations
  • Deals with holiday requests via face to face, telephonic or written correspondence.
  • Understanding each member's needs
  • Source stock and book holidays accordingly

Competencies Required

  • Target driven
  • Accurate, organised and able to multitask
  • Excellent communication skills (verbal and written)
  • Bilingual would be an advantage
  • Strong customer services orientation and influencing skills
  • Excellent interpersonal skills
  • Well presented with excellent elocution and conscious of brand representation
  • Ability to work under pressure
  • Dependable

Qualifications & Experience

  • MS Office and Electronic Mail
  • Call Centre Experience

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