Enterprise Customer Success Manager - Johannesburg, South Africa - CyberArk

Description

Date:
Jul 4, 2023- Location: South Africa, Johannesburg- Job Category:

• Department: Customer Success
  About CyberArk

As the first
Enterprise Customer Success Manager in South Africa at CyberArk, this is an exciting role for someone looking to drive and build key relationships with customers in this region It will be your responsibility to work proactively with customers to use outcome-based reporting and KPIs to show a return on investment.

With this in place you will help to grow and build CyberArk's footprint within your region.

You will be a trusted advisor on security best practices and play a key role partnering with sales, SEs and Professional Services to ensure customer needs are met.

Responsibilities:

• Establish a trusted adviser relationship with your customers and drive key relationships
• Understand CyberArk products, their features, functions and understand how they can be used to address customers security concerns
• Ensure product implementation is completed successfully
• Work closely with the customer to create, define and review success criteria
• Conduct Quarterly business reviews to ensure successful outcomes are being achieved from CyberArk solutions
• Monitor customer support tickets to ensure SLAs are met
• Track product adoption to ensure high retention rates
• Define success plan for atrisk customers and execute in collaboration with functional team
• Work closely with sales team on contract renewal, upsell, and crosssell opportunities
• Ability to manage complex customer relationships that may extend across multiple products and regions

Requirements:

• 3+ years in a Customer Success, Sales Engineer, Account Management, or similar role
• Excellent communication, interpersonal skills and self

- starter attitude; ability to build relationships at multiple levels and to work across the organization to deliver best results for customers and CyberArk

• Experience working with large enterprise customers (Executive level, CXO)
• Experience building and maintaining relationships, with a goal to mitigate customer churn and drive successful and renewals
• Knowledge of the various technologies such as Windows, Unix/Linux OS, Oracle/SQL databases, LDAP directories, etc
• An understanding of security concepts and the development of security roles within organizations
• Ad hoc travel when require

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