Call Centre Agent - Durban, South Africa - Premier

Premier

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

At Premier we are committed to creating a vibrant working environment where all employees are passionate and excited about their contribution.

Our on-going aim is to be recognised as a leading FMCG employer and to create a working environment where people feel free to share ideas and goals.

A career opportunity has arisen at the Durban Bakery, in the Call Centre. The successful person will be rsposible to receive inbound calls and respond to customer complaints. To contact currentand potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints.

Qualification Requirements:

Matric
Relevant sales qualfication will be advantageous

Experience Requirements:

12 years of previous working experience dealing with customers
12 years of previous experience working on excel
12 years exposure to the Call Centre/Telesales

Key Outputs:

Follow up on outstanding goods and communicate delivery times, ensure processing of orders as needed to ensure in full deliveries and build and maintain good customer relationships.
Deliver customer services in line with agreed processes which includes but is not limited to:
Pricing checks
Ordering and variance follow up on exceptions and outstanding orders
Telesales and promotional calls to upsell
Returns minimization
Identifying instore merchandising issues and reporting this to the manager
Keeping accurate records as needed per customer.
Obtain and capture key sales information on GP (operating system) and tracking sheets as required for management information, sales trend reports and the bake plan.
Improve and maintain customer relationships through timeous communication by sending out sms / telephonic notifications, to notify customers of late deliveries
Identify "on hold customer" orders and "price exceptions" and escalate to manger.