IT Infrastructure Support Manager - Pretoria - Top Recruitment (Pty) Ltd

    Top Recruitment (Pty) Ltd
    Top Recruitment (Pty) Ltd Pretoria

    1 day ago

    Default job background
    Full time
    Description

    International group seeks an experienced IT Infrastructure Support Manager to lead a team of support services providers.

    The position requires working at Umhlanga Rocks & Amanzimtoti offices and traveling between the two operations.

    Key Responsibilities

    1. Manage and lead IT Support service providers
    2. Oversee technical issue resolution
    3. E nsure smooth operation of IT services
    4. Develop and implement IT support policies and procedures
    5. Monitor system performance and ensure compliance with industry standards
    6. Ensure security and integrity of IT systems
    7. Prepare and present reports on IT support activities
    8. Implement and manage IT support tools and software
    9. Conduct regular performance reviews of IT support service providers
    10. Handle escalated IT support issues
    11. Plan and execute IT support projects
    12. Provide first-line support for laptops, video and web conferences, file sharing solutions
    13. IT front desk support
    14. Install, configure, and troubleshoot hardware and software issues
    15. Set up and manage wireless networks, ensuring reliable connectivity
    16. Diagnose and resolve network problems, monitor network performance
    17. Create, modify, and delete user accounts in Active Directory
    18. Plan and execute backup strategies to ensure data integrity and availability
    19. Train employees on IT systems and provide user manuals
    20. Contribute to IT department knowledge management initiatives
    21. Support for Syspro upgrade project, working with remote IT staff, including change implementation and testing
    22. Collaborate with other departments to support overall business objectives
    23. Ensure seamless integration of IT systems across all departments
    24. Stay current with emerging technologies and industry trends
    25. Manage the ERP and other software packages including VIP Payroll System, Uniclox Biometric Access Control System, Pastel etc.

    Requirements

    1. Grade 12 qualification
    2. Bachelor of Commerce degree in IT
    3. Experience working with an ERP system (Syspro experience is an added advantage)
    4. 5 years experience in a similar role (FMCG sector experience is an added advantage)
    5. 5 years management experience
    6. Strong working knowledge of IT support processes and practices
    7. Experience with IT support tools and software
    8. Valid driver's license and own transport
    9. Willingness to work after hours in emergencies when required


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