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    • IT Operations Manager - Johannesburg - Network Contracting

    Network Contracting
    Network Contracting Johannesburg

    2 weeks ago

    Default job background
    Description

    Senior IT Operations Manager

    We are seeking an experienced Senior IT Operations Manager with a strong background in IT infrastructure, hardware, and project management. This role requires a strategic leader who can align technology operations with business objectives while delivering high-quality IT services to support critical business functions.

    Key Responsibilities:

    • Oversee and manage the IT operations team, ensuring the optimal performance of all IT infrastructure, hardware, and systems.
    • Lead IT infrastructure projects, including hardware upgrades, server installations, network improvements, and disaster recovery planning.
    • Collaborate with senior management to define IT strategies that align with business goals and ensure the effective delivery of IT services across the organization.
    • Manage system availability, security, and performance, ensuring compliance with relevant industry standards and best practices.
    • Develop and implement IT policies, procedures, and SLAs to enhance service delivery and operational efficiency.
    • Monitor and manage infrastructure-related incidents, ensuring timely resolution and minimal impact on business operations.
    • Oversee budgeting and resource allocation for IT infrastructure projects, ensuring cost efficiency and on-time delivery.
    • Drive continuous improvement initiatives for IT operations processes, identifying and mitigating risks, optimizing system performance, and enhancing scalability.
    • Ensure compliance with regulatory requirements and internal security standards, particularly in the Banking and Financial Services sectors.
    • Collaborate with vendors and external partners to procure and maintain IT infrastructure, hardware, and services.

    Key Qualifications and Experience:

    • Bachelors degree in Information Technology, Computer Science, or a related field (Masters degree preferred).
    • 7+ years of experience in IT operations management, with at least 3 years in a senior leadership role within the Banking, Investment Banking, or Financial Services sectors.
    • Proven experience in managing IT infrastructure, including servers, networks, data centers, and hardware systems.
    • Strong project management experience, with a track record of successfully delivering IT infrastructure projects on time and within budget.
    • Expertise in IT service management (ITSM) and ITIL frameworks.
    • Experience in managing IT budgets, vendor relationships, and procurement processes.
    • Strong understanding of cybersecurity principles and experience implementing security protocols in IT infrastructure.
    • Excellent problem-solving, leadership, and communication skills, with the ability to work effectively in cross-functional teams.

    Key Skills:

    • IT Infrastructure Management
    • Hardware & Systems Management
    • Project Management (PMP/Prince2 certification preferred)
    • IT Service Management (ITIL)
    • Cybersecurity & Risk Management
    • Incident & Problem Management
    • Budgeting & Resource Allocation
    • Vendor & Stakeholder Management
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