Business Process Manager - Pietermaritzburg, South Africa - Pronel Personnel

Pronel Personnel

Verified Company

Pietermaritzburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

The Business Process Analyst will collaborate with cross-functional teams to identify process improvement opportunities, gather and analyse data, and develop and implement process improvement initiatives.

Responsibilities:

Business Process Analysis:

Conduct a thorough analysis of existing business processes, identify areas for improvement, and recommend solutions to optimize processes, reduce costs, and enhance operational efficiency.

Data Analysis:

Gather, analyse, and interpret data related to business processes, performance metrics, and customer feedback to identify trends, patterns, and areas of improvement.

Process Improvement:

Develop and implement process improvement initiatives, including defining process objectives, identifying process changes, and creating documentation such as process maps, standard operating procedures (SOPs), and work instructions.

Project Management:

Manage process improvement projects, including planning, executing, monitoring, and controlling project activities to ensure successful completion within timeline and budget constraints.

Cross-functional Collaboration: Collaborate with cross-functional teams and other stakeholders, to understand business needs, gather requirements, and develop solutions that align with organizational goals.

Change Management:

Support change management efforts by communicating process changes, providing training and support to stakeholders, and monitoring adoption of new processes to ensure successful implementation.

Continuous Improvement:

Stay updated on industry best practices, trends, and emerging technologies related to business process management, and identify opportunities for continuous improvement in business processes and systems.