Gm Operations 5 Star Luxury Lodges - Johannesburg, South Africa - Integration

Integration

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Our Client currently has 6 luxury 5* safari camps in wilderness areas in Botswana. They are looking to open at least 2 new lodges in the next 12-18 months.

They are looking for an Operations Managers to oversee standards and operations at their various camps.

You will be responsible for the entire value chain, all of which culminates into the ultimate goal of superior guest experience and satisfaction.

The Operations Manager manages the daily operations of the camps, ensuring all the staff understand and complete their daily duties whilst maintaining a flexible and enjoyable working environment and, above all, ensuring all guests receive "an authentic African experience".

The role is not purely guest facing and requires a business mind to ensure that standards are upheld and that guest satisfaction is successfully delivered but done efficiently, safely and at a reasonable cost and with mínimal wastage.

The Manager is accountable for all budgeting and cost including food and beverage, guides, maintenance, housekeeping, prepares and manages annual budgets and is responsible for procurement of all assets and supplies for their specific camp.

Invested individual with high levels of ownership and accountability
Proactive with strong organisational skills and follow through
Commercially astute with a natural aptitude for budgeting and cost management
Welldeveloped planning skills and foresight
A problem solver who is able to work under pressure
Strong leadership ability that results in high levels of engagement and motivation
Appreciation for service standards and the role they play in guest experience and satisfaction

Based on the above your daily responsibilities will include, but are not limited to:

Daily, weekly and monthly task scheduling
Guest interaction
Ensure high level of communication with Camp Managers and head office
Ensure all guest requirements are being carried out accordingly
Maintaining and updating of Standard Operating Procedures
Maintaining and growing relationships with other stakeholders in the area
Ensuring policies and procedures are be adhered to at all times
Draw up a projects lists with time lines in accordance with budgets
Daily, weekly and monthly management reports are submitted timeously
Ensure the camp works towards the company's values and mission
Maintenance and protection of company assets
Maintain a high level of safety for both guests and staff
Staff recruitment, development and training
Any other duties that management delegates to you

About you

Minimum of 8 years of experience working in hospitality with Safari experience advantageous
You are happy to travel extensively to the various lodges, and spend time away from home
You are passionate about wildlife, safari and conservation
Proven track record in asset management, budget management and cost control
You exhibit the qualities mentioned above
You enjoy a fastpaced environment and have a 'Cando' attitude
You are driven and enjoy working in a team

Job Types:
Full-time, Permanent

Salary:
From R50 000,00 per month