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    CRC Supervisor - Centurion, South Africa - Sydsen

    Sydsen
    Sydsen Centurion, South Africa

    5 hours ago

    Sydsen background
    Description
    A Client Relationship Centre Division for the Automotive Industry is looking for a Supervisor to join their team based in Centurion.

    The primary responsibility of this division is to offer aftersales care to vehicle owners (new and pre-owned) and assisting them with their cases.

    Supervisory duties include:
    • Team Leadership - to make sure that KPI's (Performance Goals) are in place
    • Running of daily meetings to discuss unresolved or challenging cases
    • Allocating of cases
    • Act as point of contact for escalated cases (client inquiries and complaints)
    • Identify, address and implement improvements on client service given
    • Monitor all feedback
    • Ensure all processes are followed
    • Ensure alignment and consistency in customer communications.
    • Quality Assurance (QA) - Compile and present reports on customer satisfaction metrics, trends, and performance indicators
    Skills:
    • Proven experience in a customer service or customer relations role, preferably in the automotive industry.
    • Strong leadership and team management skills.
    • Excellent communication and interpersonal skills.
    • Ability to handle escalated customer inquiries or complaints effectively.
    • Proficiency in customer relationship management (CRM) software and Microsoft Office Suite.
    • Knowledge of automotive products, services, and industry trends.
    • Ability to work in a fast-paced environment and adapt to hanging priorities.
    • Strong problem-solving and decision-making abilities.

    Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.

  • Sydsen Group (Pty) Ltd

    CRC Supervisor

    1 week ago

    Sydsen Group (Pty) Ltd Centurion, South Africa

    CRC Supervisor in Automotive Industry - Centurion · A Client Relationship Centre Division for the Automotive Industry is looking for a Supervisor to join their team based in Centurion. · The primary responsibility of this division is to offer aftersales care to vehicle owners (ne ...