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    • Senior Store Manager - Durban - Pedros Chicken

    Pedros Chicken
    Pedros Chicken Durban

    1 week ago

    Default job background
    Description

    DUTIES AND RESPONSIBILITIES:

    • Overseeing overall operation of the restaurant/ take-away
    • Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
    • Overseeing and managing stock control, purchasing and orders
    • Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
    • Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
    • Managing staff including discipline and work rosters.
    • Work within a team and drive the restaurant/take-away forward
    • Ensuring compliance with health and safety regulations
    • Ensure daily opening and closing procedures are conducted at the store
    • Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
    • Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
    • People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
    • Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
    • Performance evaluation of staff

    REQUIREMENTS:

    • Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
    • GAAP + Micros experience and knowledge - Advantageous
    • Management skills
    • Organizational skills
    • Customer service and good verbal communication skills
    • Problem-solving skills
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