Tech Officer: Monitoring - Bellville, South Africa - BCXP

BCXP

Verified Company

Bellville, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Business unit, Department, Reporting Business Unit CPS Department Monitoring & Surveillance Reports to Manager: Monitoring & Surveillance Job Grade/Level OP1
Core Description

To provide 1st and 2nd level Monitoring & Surveillance Systems Operator support to various stakeholders internal & external to BCX including Networks, SAP and Server support Key Deliverables / Primary Functions Monitor Network and Server health.

Conducting support to all store upon ticket generation via auto-log and customer contact centre. Timeous escalations of anomalies experienced on each shift. Respond to client enquiries and escalate problems that cannot be resolved. Resolve escalate and monitor actions to meet agreed time and quality targets to ensure business continuity to client.

An understanding of SLA requirements Take cognisance of industry compliance requirements Be aware of changes implemented in the client's environment and report thereof.

2 years' experience in Monitoring & Surveillance Systems solutions specifically in monitoring with EMS and SAP BI, ERP, CRM.

Certifications A+ N+ CCNA Professional Memberships in Relevant Industry Level of Engagement & Span of Control Level of Engagement Internal stakeholders and external clients Span of Control 0 Special Requirements / Employment Condition Valid Drivers license Workplace / Physical Requirements Full-time Office Based position.

Billable