QA Officer - Pretoria - Medipost

    Medipost
    Medipost Pretoria

    6 days ago

    Default job background
    Pharmaceutical / Bio-tech
    Description

    Medipost Pharmacy seeks a professional and self-driven individual to join their exciting QA Department as a QA Officer.

    Main Responsibilities

    • Identify process deviations from Standard Operating Procedures and communicate them to superiors for review.
    • Participate in SOP reviews and provide input for compilation within specified timelines.
    • Identify improvements to processes and the Medipost/CDU App system.
    • Manage time and attendance according to Company Policies.
    • Demonstrate attention to detail and problem-solving skills.
    • Complete various Quality Assurance logs within agreed timelines.
    • Investigate and resolve disagreements with Departmental Managers on Quality Assurance logs within specified timelines.
    • Monitor IR compliance by Managers and communicate any deviations to superiors.
    • Monitor QA log compliance by relevant employees and communicate any deviations to superiors.
    • Notify the Quality Assurance Manager in writing of completed Internal Audits and Quality Assurance logs.
    • Maintain adherence to required monthly reports.
    • Ensure external audit preparations are completed within designated time frames.
    • Responsible for orienting internal and external auditors if requested.
    • Adhere to company SOPs, policies, and procedures.
    • Complete various ad-hoc tasks.

    Key Duties and Responsibilities

    Quality Assurance of Medipost Group Processes

    • Identify process deviations from Standard Operating Procedures and communicate them to superiors for review.
    • Participate in SOP reviews and provide input for compilation within specified timelines.
    • Identify improvements to processes and the Medipost/CDU App system.
    • Develop effective communication administrative competencies.
    • Apply attention to detail and problem-solving competencies.
    • Assist other departments when required by Management.

    Completion and Accuracy of Quality Assurance Logs

    • Complete various Quality Assurance logs within agreed timelines.
    • Investigate and resolve disagreements with Departmental Managers on Quality Assurance logs within specified timelines.
    • Monitor Quality Assurance log and IR compliance by Managers or relevant employees and communicate any deviations to superiors.

    Performing of Internal Process Audits

    • Monitor compliance by Managers and communicate any deviations to superiors within specified timelines.
    • Notify the Quality Assurance Manager in writing of completed Internal Audits. Reports are completed within instructed timelines.
    • Assist with changes to processes or SOPs.

    Facilitation of All External Related Audits

    • Ensure all preparations are completed within designated time frames.
    • Responsible for orienting external auditors if requested.
    • Comply with Company policies.

    Requirements

    Qualifications

    • Registered at the South African Pharmacy Council (SAPC) as a Qualified Post Basic Pharmacist Assistant.

    Experience

    • 3-5 years of experience within Medipost pharmacy/CDU and Medipost/CDU App.

    Ideal Candidate

    • Excellent understanding of Medipost Group processes and service level agreements.
    • Previous exposure in a Contact Centre or Customer Service or Quality Assurance delivery role.

    Competencies

    • Work independently.
    • Investigate scenarios against Standard Operating Procedures.
    • Problem solving.
    • Identify improvements to processes and systems.
    • Interpersonal and relationship-building skills.
    • Conflict management and resolution skills.
    • Deadline-oriented.
    • Flexible and adaptable.
    • Self-motivated and results-oriented.
    • Able to handle pressure.
    • Neatness.
    • Confidentiality.
    • Assist with evaluation and compilation of SOP Training Manuals.

    Ideal Skills

    • External Audit facilitation.
    • Internal Assessment facilitation.
    • Strategic thinking.
    • Aligning.
    • Strong organizing and prioritizing skills.
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