Night Receptionist - Muldersdrif, South Africa - Avianto

Description

Our front Office is in need of a night receptionist preferably male who will provide administrative support within the department, Welcome and greet guest that visit the business.

You will also coordinate front-desk activities, including distributing correspondence and redirecting calls to relevant people while ensuring attention to detail.

• Strong Administrative skills
• Experience in the hospitality Industry.
• A friendly and welcoming approach.
• Proficient in English writing and speaking.

• Intermediate Microsoft outlook, word and basic excel.
• High standards of dress and presentation.
• Ability to stay calm during difficult situations or in a very busy environment.
• Willing to work weekends, public holidays, late night shifts and night shifts when needed.

• To undertake front of house duties, including meeting, greeting, and attending to the needs of guests, to ensure a superb customer service experience.
• To build a good relationship with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
• To deal with guest requests to ensure a comfortable and unforgettable stay.
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• To be responsible for accurate and efficient accounts and guest billing processes.
• To assist in keeping the hotel reception area clean and tidy at all times.
• To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
• To ensure that all reservations and cancellations are processed efficiently.
• To keep up to date with room prices and special offers to provide accurate information to guests.
• To report any maintenance, breakage, or cleanliness problems to the relevant manager.
• To undertake all training required (first aid, health and safety, customer service).
• To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
• Position will be filled in line with the company's EE plan_

• Muldersdrift, Gauteng: Reliably commute or planning to relocate before starting work (required)

• Are you computer literate?

• Administrative office procedures, practices and equipment: 1 year (required)

• English (required)

• Night Shift (required)
• Day Shift (required)