Support Analyst, Arabic Speaking, Kindle Direct - Cape Town, South Africa - Amazon Dev Centre South Africa

Amazon Dev Centre South Africa

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Proven Arabic and English verbal and written fluency skills.

1+ years of previous experience in a contact center environment.
Demonstrated verbal and written communication skills with external/internal stakeholders
Proven ability to understand complex issues

Position Responsibilities

Reprocess stuck books through the system
Route issues and bugs that need engineering expertise to the development teams
Remove content as they are identified by the KCQ team
Work with publishers that their content has been removed
Maintain and improve a knowledge base with unique publisher requests and their solutions
Work on developing standard responses for common questions
Remotely calibrate with peers and leads on other sites of the network to ensure consistent experience to publishers.
Proficiency en MS Office package (Excel, Word) and HTML
Strong analytical skills. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
Experience in a technical support process, especially for web enabled software products or services