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    • Cloud Support Engineer - Cape Town - ENGINEERINGUK

    ENGINEERINGUK
    ENGINEERINGUK Cape Town

    2 weeks ago

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    Description

    Job Description for Cloud Support Engineer

    The role of a Cloud Support Engineer is to learn and leverage various cloud technologies to assist customers in achieving their goals. As the Cloud Ambassador across AWS products, you will provide customers with essential tools and strategies to scale their impact globally.

    About the Database Role

    The Database role supports a wide range of database technologies hosted on the Amazon Web Services (AWS) platform, including Amazon Aurora, AWS Database Migration Service, Oracle, PostgreSQL, and DocumentDB. These databases are used by our customers as cost-effective and highly reliable options to power mission-critical applications.

    Key Responsibilities

    • You will be primarily responsible for resolving customer cases through various contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to identify the root cause of an issue.
    • You will drive initiatives that improve support-related processes and our customers' experience. This can include tutorials, how-to videos, technical articles, trainings, among others.
    • You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
    • You will continuously learn new groundbreaking technologies, develop new technical skills, and other professional competencies.
    • You will act as an interviewer in hiring processes and coach/mentor new team members.

    BASIC QUALIFICATIONS

    • 1+ years of software development or 1+ years of technical support experience
    • Experience troubleshooting and debugging technical systems
    • Good knowledge/experience in administration and troubleshooting for one or more of the given database engines: Oracle/PostgreSQL/Amazon Aurora PostgreSQL

    PREFERRED QUALIFICATIONS

    • Experience with database troubleshooting, performance tuning, query analyzers, and query tuning/slow query optimization
    • Experience with setting up monitoring/alarming for database environments
    • Knowledge in administering database engines and managing high availability (HA) and disaster recovery (DR) topologies
    • Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud)
    • Experience with NoSQL technologies like DynamoDB, Redis, MongoDB, or Cassandra
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