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    • General Manager - Cape Town - LulaBet

    LulaBet
    LulaBet Cape Town

    1 month ago

    Default job background
    Full time
    Description

    Company Description

    Step into a dynamic and exciting environment where innovation meets opportunity. We're a rapidly expanding Live Studio offering:

    • A vibrant, fast-paced workplace
    • Clear paths for growth and career development
    • A competitive compensation package
    • The chance to be part of a high-energy, professional team

    Job Description

    Key Responsibilities:

    Studio Operations:

    Oversee the daily operations, including staffing, training, and resource allocation to ensure smooth functioning and peak performance. 

    Compliance & Risk Management:

    Ensure all operations adhere to local and international gaming regulations, implementing risk management strategies to prevent fraud and other illicit activities

    Quality Assurance & Performance:

    Monitor the quality of live-streamed casino games, focusing on customer experience and operational efficiency, and working with the relevant teams to address issues and maintain standards

    Team Management:

    Recruit, lead, and retain a high-performing team, fostering a positive workplace culture and supporting employee well-being

    Process Improvement:

    Continuously review and improve processes to enhance efficiency and reduce operational costs, identifying areas for automation or system improvements

    Financial Management:

    Control budgets and implement cost-effective solutions while driving revenue growth

    Strategic Planning:

    Work with senior leaders to develop and execute local operational plans, aligning with overall company goals

    Technical Oversight:

    Collaborate with IT and engineering teams to ensure the optimal functioning of all studio-related technology

    Relationship Management:

    Build and maintain strong relationships with internal and external stakeholders, including 3rd party suppliers

    Industry Knowledge:

    Extensive understanding of live casino operations, player experience, and industry trends

    Technical Proficiency:

    Familiarity with studio technology, including cameras, audio equipment, and live-streaming software will be an advantage

    Communication & Interpersonal Skills:

    Excellent communication and interpersonal skills to effectively interact with diverse teams and stakeholders

    Problem-Solving & Analytical Skills:

    Strong problem-solving abilities and analytical skills to identify and address issues

    Qualifications

    Educational Background: Bachelor's degree in Commerce, Science, or related field; advanced qualifications such as MBA, PMP, or equivalent are advantageous.

    Senior Leadership Experience: 5+ years in a senior management role within a relevant sector; iGaming industry experience is highly preferred.

    Additional Information

    Skills and Attributes:

    • Financial Acumen: Strong understanding of financial principles, budgeting, and fiscal management.
    • Industry Knowledge: Solid grasp of gaming regulations, compliance frameworks, and operational best practices.
    • Leadership & Strategy: Proven ability to lead with vision, think strategically, and make sound decisions in high-stakes environments.
    • Communication Skills: Excellent verbal and written communication skills, with the ability to influence and engage stakeholders at all levels.
    • Team Management: Demonstrated experience managing large-scale teams (200+ employees) and overseeing complex, multi-faceted operations.
    • Digital & Tech Proficiency: High level of comfort with technology, including experience working in digital and data-driven environments.
    • Resilience & Agility: Thrives under pressure in fast-paced, rapidly evolving environments
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