D365 Specialist/Tech - Johannesburg - Control Risks

    Control Risks
    Control Risks Johannesburg

    6 days ago

    Default job background
    Description

    To provide both technical and functional expertise of the D365 CE modules with a focus on enhancing performance, efficiency, and capability of Control Risks business.

    This is a hands-on role where you will provide configuration to Dynamics 365 CE as well as assist in the implementation and support of Dynamics 365 solutions.

    You will require strong communication skills to work with non-technical audiences and be able to work at a strategic level as well as have hands-on tactical and operational skills to define work and troubleshoot/resolving issues in an effective way.

    Key Responsibilities:

    1. Work closely with the D365 Solution Architect to support the delivery of D365 CE initiatives – especially relating to Sales, Customer Services & Omnichannel. This will also include the Power Platform.
    2. Work with Business Teams to understand opportunities/requirements, develop user stories in DevOps (or ITSM) and define product backlog.
    3. Inspire the business through demonstrations of the possibilities of D365 CE modules and their wider capabilities/integration to meet Control Risks needs and strategic ambitions.
    4. Maximise the use of D365 CE partnerships and take a configuration-first approach within the system vs overly customised. Strive for a vanilla solution wherever possible.
    5. Support teams with regression testing of solution, UAT, and training. Debugging bugs.
    6. Develop functional designs, test plans and scripts where applicable.
    7. Drive innovation such as building, customising and configuring the system as well as utilising for example Power Platform into your POC solutions.
    8. Go-live and post-live support.
    9. Resolve tickets and issues raised by Business Teams in accordance with internal service levels, processes, and procedures.
    10. Prepare and represent D365 CE & Power Platform changes at CAB.
    11. Advise customers on best practices for D365 CE & Power Platform processes, user interface and architecture.
    12. Advise on complex D365 CE scenarios and propose comprehensive solutions.
    13. Work with other teams on ad hoc projects as a SME utilisation resource from the Enterprise Apps team to complete project tasks on time and within budget.
    14. Develop solutions that improve the efficiency and capability of CE system users.
    15. Implement product best practices based on Microsoft Dynamics standards and supported configurations.
    16. Become the subject matter expert in cross-functional projects to represent the requirements and expectations of the tech and business teams.
    17. Help and guidance with training SMEs in areas specific to their BAU activities.
    18. Work closely with the D365 technical delivery manager on areas that require further engagement with the business and partner where required.
    19. Work with business SMEs, help with knowledge, answer questions, drive a knowledge base.
    20. Support on surrounding application projects e.g. Leads Project to help transition to Support.
    21. Help contain and manage DevOps items and ensure awareness of risks and work items being delivered is given to the managers.
    22. Assist in the platform releases (upgrades) with regression testing and working with the business to arrange functional tests.
    23. Data migration: Assist with the facilitation of data sets for ETL activities, working with the business teams.
    24. Facilitate the collection of diverse data sets from different sources and provide insight into the data based on business needs/requirements. Translate data analysis into impactful insights.

    About You:

    1. At least 3+ years of experience configuring and implementing Dynamics 365 CE, including technical development skills (customisation, extension and integration).
    2. 1+ year of using or supporting or implementing Power Platform preferred.
    3. Bachelor's degree in accounting or finance and 3+ years relevant work experience and relevant college coursework in computer science, information technology or a related area; or bachelor's degree in computer science or information systems and 5+ years relevant work experience and relevant college coursework in business, accounting, finance, or a related area.
    4. Good knowledge of D365 CE; Power Platform skills are a significant advantage.
    5. Proven experience in business analysis with organisations of various size and complexity is an advantage.
    6. Business process mapping and optimisation.
    7. Excellent problem-solving and analytical skills.
    8. Experience leading ongoing reviews of business processes and developing optimisation strategies.
    9. Good interpersonal skills, possessing the confidence to build relationships with all levels of stakeholders.
    10. Must have in-depth knowledge of Dynamics 365 CE.
    11. Understanding of Project Operations (on D365-CE), Power Platform.
    12. Good grasp of new and emerging technology trends.
    13. Any experience on D365-F&O is a bonus

    Problem Solving

    You will own problems, identify and work with the right people to solve problems quickly within own remit and wider team(s).

    Innovation & Creativity

    You will review and look for efficiencies in ways of working; constantly seek innovative ways to improve services we offer to our clients.

    Show initiative in work, contributing new solutions or new ways of doing things.

    Applied Thinking/Decision Making

    You will be prepared to make decisions and effectively implement those decisions.

    Translate decisions into effective actions and implementation.

    Act decisively and make difficult decisions even if unpopular.

    Results Oriented

    You will deliver on personal objectives to deliver to strategic and department plans – Focuses on delivery, strives to exceed expectations.

    Show drive and determination to achieve high standards.

    Driving profit/margin improvement

    Suggest and make improvements and efficiencies to manage costs and improve margins.

    Understand need to work within project scope including price.

    Communication, planning work and influencing

    You will communicate clearly and concisely using language appropriate to the audience.

    Display sensitivity to develop constructive relationships with others.

    Plan and organise workload of own and others, suggest priorities as necessary.



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