Insurance outbound call centre sales agent - Johannesburg Metropolitan Area
18 hours ago
Job description
Techsured is looking for driven and experienced outbound call centre sales agents with at least 6 months of outbound insurance sales experience to join our team in Johannesburg. Here's your chance to become part of a leading company in the insurance industry
Simply send us your CV and we'll set up an interview if you match the criteria:
The Reactivations Call Centre Agent is responsible for supporting internal customer servicing areas in the retention and alteration of active client policies. The Agent is responsible for contacting selected customers to present information and explain product offerings as part of Ignition financial services strategic focus on improving retention, retargeting and cross-sell activities, explaining selected insurance products and associated benefits and prices, while answering any questions from customers. They ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence and ensure that adequate levels of knowledge on these areas held.
Responsibilities :
- Understand selected products and services available to identified client segments.
- Meeting all KPI's targets.
- Foster open communication through active listening.
- Ensure accuracy in all capturing activities.
- Address questions from clients.
- Explain selected policy or product features.
- Effectively manage available the leads to maximize success rates.
- Ensure that all communication to customers is within agreed standards.
- Maintain strict confidentiality at all times and adhere to legislation and service guidelines.
- Sales and customer services objection handling.
- Must be skilled in client servicing and closing of prospective sales.
Requirements:
- Matric / Grade 12 (Essential)
- Outbound contact centre insurance sales experience (minimum 6 months)
- Long or Short-Term Insurance experience (required)
- Matric certificate
- Criminal and credit clear (Essential)
- Computer literacy (Essential)
- Proficient in MS Word, Email and good typing speed (Essential)
Join Our Recruitment Open Day
Ready to take the next step in your insurance sales career?
Join us from
23 – 27 February 2026
for our
Open Day Recruitment Event
in Sunninghill.
We're looking for motivated outbound call centre agents with a passion for short-term insurance sales. If that sounds like you, bring your
CV and references
and come meet us in person.
Important:
We will only consider candidates who meet all the listed job requirements.
Interviews will be conducted on a first-come, first-served basis. Once positions are filled, the open day will close — so arrive early to secure your slot.
What You'll Need (Non-Negotiable):
- At least 6 months long term insurance outbound sales experience
- Customer services and retentions experience only will unfortunately NOT meet the requirements
- Matric certificate
- No criminal or credit record
- Clear ITC record
- CV with contactable references
- Please carry your ID & your proof of bank account (downloaded from your banking profile)
When & Where?
23 – 27 February 2026
8 AM – 5 PM
7 Kikuyu Road, Sunninghill, Sandton
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