Support Engineer - Gauteng, Johannesburg, South Africa - Sanlam Group

    Sanlam Group
    Sanlam Group Gauteng, Johannesburg, South Africa

    Found in: beBee S2 ZA - 1 week ago

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    Full time
    Description

    Sanlam Group's job vacancy, Career and Recruitment

    Job title : Support Engineer jobs in Gauteng

    Job Location : Gauteng, Johannesburg

    Deadline : April 26, 2024

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    What will you do?

    The primary purpose of the Support Engineer is to provide application support for specified tech products & services which includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

    Key Outcomes

    The following outcomes will be expected to be achieved:

  • Apply problem solving skills to solve technical problems on existing applications
  • Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
  • Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
  • Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & services
  • Provide inputs into application documentation for end users
  • Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
  • Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
  • Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
  • Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation
  • Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
  • Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
  • Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
  • Compile and maintain inventory of applications and related details
  • Meet all SLA requirements associated with application support being provided
  • Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc.
  • Maintain awareness of application risks and opportunities for improvement
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management
  • Understand and manage risks and risk events (incidents) relevant to the role

    Qualifications and experience
  • Appropriate university degree in Information Technology or equivalent qualification
  • 1 – 2 years banking/financial services experience

    Competencies
  • Applying expertise and technology
  • Client focus
  • Cultivates innovation
  • Collaborates
  • Being resilient
  • Drive results
  • Time Management

    Attributes
  • Positive, enthusiastic attitude
  • Teamwork
  • Honesty, integrity and respect
  • Self-starter and self confidence

    *ICT jobs in south africa
    *Support Engineer in Johannesburg