Client Engagement Support Analyst - Johannesburg, South Africa - TransUnion

TransUnion

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we're consistently exploring new technologies and tools to be agile.

This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

5 years' experience in an Account Management or Client Services role
Financial Services / Credit Risk / Information Services industry experience preferred
Technical background is preferred
Experience with webbased presentations
Excellent written, verbal, and interpersonal skills. Must be focused and taskdriven with an appropriate sense of urgency regarding deadlines
Excellent problem solving and teamwork skills
Strong analytics background with experience in performance metrics

What We'd Love to See:

Experience with Microsoft Office products including Excel, Word, PowerPoint, Visio and Outlook and other business software
Experience in database and SQL Server a plus
Experience in API/XML integration
Creative thinker who will use prior work experience to positively contribute to the team
A desire to improve your own technical and customerfacing skills
Selfstarter who needs little supervision
Proven ability to influence crossfunctional teams without formal authority
Energized by being in a problemsolving environment

Impact You'll Make:

Provide relationship management for all assigned customers as the Subject Matter Expert on the organization's products, updates, new product releases and features
Work closely with other team members and departments to be sure mutual objectives are met in support of customer satisfaction
Be proactive in providing customers with continuous support throughout the contract lifecycle, escalating important issues or major incidents where needed
Keep accurate records of discussions or correspondence with customers using CRM tools
Accountable for the performance and growth of all assigned accounts
Effectively shift priorities to ensure deadlines are met and critical items are addressed
Perform detailed account audits/report analysis to identify product needs
Assist in QA process via iteration testing and feedback to development and product management

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment.

You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively

TransUnion Job Title

Analyst, Customer Support Operations