Dutch Team Leader - Johannesburg - Fempower

    Fempower
    Fempower Johannesburg

    1 week ago

    Fempower background
    Description

    Dutch Team Leader Role

    We are seeking an experienced and driven Dutch Team Leader to join our team at Fempower.

    As a key member of our Dutch-speaking team, you will be responsible for leading and coaching a group of customer service agents, ensuring that operational goals are met, high-quality service is maintained, and continuous team development is fostered.

    Fluency in both Dutch and English is essential for this position, enabling effective communication with colleagues and customers alike.

    Your Key Responsibilities:

    • Team Leadership: Lead and motivate your team to achieve set targets and ensure customer satisfaction.
    • Performance Monitoring: Monitor performance, analyze KPIs, and implement improvement actions where needed.
    • Communication: Act as the primary point of contact for your team, ensuring clear communication and a positive working environment.
    • Training and Development: Identify training needs and support the professional growth of your team members.
    • Escalation Management: Handle escalations professionally and work towards effective solutions.

    What We Offer:

    • A competitive salary based on experience.
    • A dynamic and supportive work environment within an international organization.
    • Opportunities for professional growth and development.

    This is an exciting opportunity for a skilled and ambitious Team Leader to take their career to the next level at Fempower.

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