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- Answer inbound calls from customers, providing them with information, solutions, and support.
- Upsell products or services when opportunities arise.
- Handle customer complaints and escalations in a professional and courteous manner.
- Follow up with customers to ensure their satisfaction and loyalty.
- Meet and exceed performance targets and quality standards.
- Excellent communication skills.
- A fluent level of English.
- A flexible and adaptable attitude.
- At least 12 months of customer service experience in a call centre environment, preferably international BPO.
- A matric certificate.
- Empathy and understanding for customers' needs and emotions.
- A competitive salary and benefits package.
- Subsidised transport home (within 30km radius) during unfavourable hours.
- Medical aid.
- Group Life.
- A great opportunity to expand your career.
- Training.
- A friendly and supportive work environment.
- A career development and growth plan.
- A chance to make a difference in the lives of customers.
Call Centre Agent - Cape Town - Mindmatch Consulting
3 weeks ago

Description
Customer Service Call Centre Agent
We are seeking highly motivated and customer-focused individuals to join our team as call centre agents.
This is a fantastic opportunity for those who are passionate about delivering exceptional service and building strong relationships with customers.
About the Role:
Requirements:
What We Offer:
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