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  • Call Centre Agent - Cape Town - Mindmatch Consulting

    Mindmatch Consulting
    Mindmatch Consulting Cape Town

    3 weeks ago

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    Description

    Customer Service Call Centre Agent

    We are seeking highly motivated and customer-focused individuals to join our team as call centre agents.

    This is a fantastic opportunity for those who are passionate about delivering exceptional service and building strong relationships with customers.

    About the Role:

    • Answer inbound calls from customers, providing them with information, solutions, and support.
    • Upsell products or services when opportunities arise.
    • Handle customer complaints and escalations in a professional and courteous manner.
    • Follow up with customers to ensure their satisfaction and loyalty.
    • Meet and exceed performance targets and quality standards.

    Requirements:

    • Excellent communication skills.
    • A fluent level of English.
    • A flexible and adaptable attitude.
    • At least 12 months of customer service experience in a call centre environment, preferably international BPO.
    • A matric certificate.
    • Empathy and understanding for customers' needs and emotions.

    What We Offer:

    • A competitive salary and benefits package.
    • Subsidised transport home (within 30km radius) during unfavourable hours.
    • Medical aid.
    • Group Life.
    • A great opportunity to expand your career.
    • Training.
    • A friendly and supportive work environment.
    • A career development and growth plan.
    • A chance to make a difference in the lives of customers.

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