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A well established manufacturing / construction company requires a Credit Controller to monitor and manage the accounts receivables of the company and ensure that outstanding invoices are collected in a timely and efficiently manner maintaining accurate records of all transaction ...
- Capture and allocate payments daily according to remittances.
- Export Age Analysis and ensure overdue accounts are collected.
- Resolve queries and overdue invoices on a daily basis.
- Resolve telephone and email queries from customers.
- Release sales orders daily.
- Send weekly invoices and reconciliations to customers.
- Request meetings with customers to resolve payment discrepancies.
- Maintain a live database of debtors, including closing dormant accounts and updating credit limits.
- Process price difference credit notes.
- Cash flow forecasting.
- Send customer statements, reconciliations, credit notes, and invoices.
- Manage the debtors order hold process and take appropriate action when accounts are overdue or credit limits are exceeded.
- Receive credit applications from departments and ensure all accompanying documents are submitted and information is accurate.
- Achieve monthly KPI targets set by the Credit Manager.
- Ensure collection targets are met.
- Deal with service customers and perform daily and monthly warranty AP/AR offset.
- Achieve monthly collection targets set by the Manager.
- Contact customers to ensure payment through telephone calls and reminder letters.
- Ensure all customers pay on time and there are no overdue accounts.
- Send letters of demand.
- Update the insurance portal, request credit limit increases, report customers with overdue accounts, and ensure all credit limits granted by the insurer are updated on GERP.
- Interact with internal teams, including finance and sales staff, and external teams, including customers and insurance companies.
- Matric certificate.
- Credit Management Certificate advantageous.
- Excel Advanced.
- 5-10 years of credit control experience.
- Microsoft Office skills, including Word and Advanced Excel.
- Prior Accounts Receivable experience.
- Cash allocation and reconciliation experience.
- Telephone collections experience.
- Retail and small business experience, particularly in the mass retail sector.
- Minimum book value of R20 million.
- A strong work ethic.
- Professionalism and discretion in dealings with customers, management, staff, and external organizations.
- Confidentiality and integrity in all interactions.
- Responsibility and ownership of tasks assigned.
- High attention to detail.
- Ability to accurately follow instructions.
- Excellent telephone manner.
- Positive team-player attitude.
- Planning and organizing skills, including time management.
- Excellent interpersonal skills.
- Ability to multi-task and achieve set goals.
- Strong motivation to succeed.
- Effective communication skills, both verbally and in writing.
- Ability to challenge oneself and meet deadlines and targets.
- Willingness to learn and assist other Controllers when needed.
- Experience working within a diverse team is essential for success in this position.
- Interface with cross-functional work teams, including dealers, customer support, services, sales, marketing, finance, and more.
- Identify customer problems by listening and asking questions.
- Advise customers on applicable rules for resolving problems.
- Handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving customer problems.
- Provide solutions to problems and advise customers on a way forward.
- Take ownership of customers' problems, follow through, and ensure they are resolved.
- Identify high-risk debt on an ongoing basis and escalate collection procedures to minimize the likelihood of bad debt.
- The position is office-bound, with no traveling required.
Credit Controller - Midrand, South Africa - Execustaff
Description
Job Title: Credit Controller
Job Description:
Responsible for the efficient collection, control, and administration of monies owed to the company within established guidelines.