Team Lead: ITSM Operations - Johannesburg - Baraka IT Solutions (Pty) Ltd

    Baraka IT Solutions (Pty) Ltd
    Baraka IT Solutions (Pty) Ltd Johannesburg

    17 hours ago

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    Description

    Job Description

    To lead business-facing IT service management operations, we provide technology-enabled products and services to end-users across the organisation.

    Key Responsibilities

    • Manage IT support, services, and key processes (8+ years of experience)
    • Vendor management, including RFPs and vendor transitions (8+ years of experience)
    • Lead technology change and deployment (8+ years of experience)
    • Awareness of workplace analytics tools

    Desirable Skills

    • IT functions & domains (architecture, cybersecurity, application management, infrastructure)
    • Financial management skills with operational budget tasks
    • Strategic technology planning and policy development

    Qualifications

    • NQF Level 7 (Degree in IT or related field)
    • ITIL Best Practice Certification

    Advantageous Qualifications

    • IT or relevant postgraduate qualification
    • Certifications in leadership and management

    Certifications in IT Service Management or relevant IT disciplines



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