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    • Head of Service - Randburg - ZEISS Group

    ZEISS Group
    ZEISS Group Randburg

    1 month ago

    Default job background
    Description

    Job Responsibilities

    1. Maintaining of existing customer database
    2. Preparation and estimation of costs of work required
    3. Provision of technical support staff to sales personnel for exhibitions/demos/shows
    4. Offering and supporting the sale of Product Support Agreements (PSA)
    5. Liaison with the company's internal staff
    6. Build relationships with customers
    7. Handle client queries in oral and/or written form
    8. Update information on SalesForce and SAP
    9. Management and control of costs directly related to the technical service of product groups in accordance with company targets
    10. Coordination and control of technical service schedules, reports, and Product Support Agreements
    11. Checking, authorizing, and monitoring quotations and purchase orders (local/international) for spare parts
    12. Control of costs: travel, entertainment, vehicle, communication, special and others in accordance with budgeted figures and company rules
    13. Improving internal administrative and communicative systems flow
    14. Preparing all budget and forecasting requirements
    15. Providing continuous, relevant, and timely feedback to Top Management
    16. Determination and management of pricing and profit margins for technical services
    17. Being a product advocate and company ambassador
    18. Development of team performance skills and cohesion
    19. Manage CIC
    20. Develop and drive service strategies and their implementation towards improved customer satisfaction and profitability
    21. Work with PC Managers to coordinate and develop service product offerings
    22. Liaise with SBU service managers to adjust and implement SBU service strategies and procedures
    23. Take responsibility for the service NPS process and create improvement activities as required
    24. Ensure CPO process is implemented and followed

    Education

    1. Grade 12
    2. Bachelor's degree
    3. MBA preferred

    Experience

    1. Minimum of 10 years experience in service and at least five years of managerial positions in a multinational company
    2. Solid and traceable experience on managing service revenue in a multinational company
    3. Excellent English communication skills including spoken English
    4. Traceable project management experience

    Knowledge / Skills / Other characteristics

    1. Good command of the English language (written and oral)
    2. Willingness to work with specialists in a professional manner
    3. Ability to build relationships with customers
    4. Ethical
    5. Strategic thinking
    6. Ability to work unsupervised
    7. Showing initiative
    8. Ability to organize/prioritize
    9. Assertive
    10. Methodical
    11. Strong interpersonal skills
    12. Supervisory techniques
    13. Results-oriented
    14. Strategic and operational planning, and program implementation
    15. Quality improvement and program assessment
    16. Assessing situations/problems and logically and creatively finding solutions
    17. Applying leadership to keep the team motivated
    18. Analyzing and reporting sales financial data
    19. Strong training and organization skills
    20. Team building
    21. Responsible
    22. Proven track record
    23. Ability to work under pressure
    24. Problem-solving skills
    25. Self-motivated
    26. Flexible

    Your ZEISS Recruiting Team: Maite Nomthandaso Nakana

    #J-18808-Ljbffr
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