- Ensure the service offering satisfies customers' needs and identifies leads across allocated portfolios.
- Resolve escalated enquiries or queries within a reasonable timeframe.
- Maintain accurate portfolio data integrity and ensure sufficient servicing to guarantee customer satisfaction.
- Support in preparing and presenting business proposals to existing and potential customers.
- Nurture close relationships with Accounts Managers to capitalize on identified opportunities.
- Effectively manage documentation and records according to the customer's document retention strategy.
- Address, resolve, and report on issues, concerns, and complaints related to portfolios or allocated clients.
- 3 years of experience with a B- Degree
- At least 6 years of solid knowledge in Sales, Channel, Consumer Marketing, Logistics, or Supply Chain
- Excellent command of the English language
- Superior communication and interpersonal skills
- Precise attention to detail
- Results-driven focus
- Team player with excellent business acumen
- High computer literacy
- Demonstrated organisational skills
- Valid driver's licence and own vehicle
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Service Consultant
6 days ago
Nedbank Cape TownThe Job Title: Service Consultant Role is located in Western Cape, Cape Town. The position involves educating clients on digital and self-service solutions, processing cash transactions, and performing first line device maintenance. Key responsibilities include client engagement, ...
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Service Consultant
5 days ago
Travelstart Cape TownAbout the Role · As a Service and Operations Assistant, you will play a pivotal role in ensuring the smooth operation and exceptional service delivery at our vibrant office in Cape Town. This role wears many hats, providing top-notch customer service and member hospitality, assis ...
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Franchise Service Consultant
6 days ago
Infinity Brands Cape TownCareer Opportunity: Franchise Consultant · A franchise consultant plays a vital role in supporting the franchise system of various organizations and brands. The ideal candidate will cultivate a team, work towards identifying profitable franchises, and ensure compliance with brand ...
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Customer Service Consultant
1 week ago
Callforce Cape TownCustomer Service Consultant in the Petroleum Industry · We are seeking a Customer Service consultant to join our team in the petroleum industry. This role involves providing inbound customer care and client resolution services via non-face-to-face communication channels. · The su ...
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Customer Service Consultant
1 week ago
Ananzi Cape TownJob Title: Customer Service Consultant · Job Location: Western Cape, Cape Town · Deadline: · Key Responsibilities · Satisfy customers' needs by ensuring the service offering is effective and identify opportunities across Key Account Managers Portfolios. · Minimum Qualifications, ...
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Client Service Consultant
6 days ago
Intelligent Debt Management Cape TownClient Service Consultant · The First Year at IDM: · Communication with clients on an ongoing basis, without face-to-face interaction. · Exposure to leading Financial Service Providers, including the big 5 banks. · Expert knowledge of the National Consumer Act and consumer rights ...
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Customer Service Consultant
4 days ago
Lufthansa Group Cape TownMake a Difference in Someone's Day · We are seeking an exceptional customer service representative to join our team. · Responsibilities: · Deliver timely and effective call handling to meet customer needs · Ensure work quality meets high standards · Contribute to business product ...
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Concierge Services Consultant
1 week ago
Ten Group Cape Town Full timeJoin Our Team as a Virtual Concierge Services Consultant - Night Shift · Our Cape Town office has seen sustained and substantial growth over the past few years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with ...
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Client Service Consultant
1 week ago
The Recruitment Council Cape TownJob Title: Client Service Consultant · As a Client Onboarding Champion, you will play a pivotal role in ensuring a seamless onboarding experience for clients. Your primary responsibility is to deliver exceptional service throughout the onboarding process for both individual and l ...
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Junior Service Consultant
4 days ago
Bridgena Barnard & Associates Cape TownJob Summary · We are seeking a highly skilled and detail-oriented Junior Technical Support Specialist to join our service department. The ideal candidate will possess a strong technical background, excellent communication skills, and the ability to process information on an ERP s ...
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customer service consultant
1 day ago
MPRTC Cape TownJob Summary: · We are seeking a highly skilled professional with experience in Sales, Channel and Consumer Marketing, Logistics, or Supply Chain. The ideal candidate will have a strong background in marketing and logistics, excellent communication skills, and proficiency in compu ...
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Graduate: Investment Service Consultant
1 week ago
Palesa Mbali Group Cape TownPurpose of the Investment Service Consultant Role · Our Client Service Centre plays a vital role in delivering exceptional service to clients and independent financial advisers. As an Investment Service Consultant, you will build trust and confidence by providing world-class serv ...
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Client Service Consultant: Onboarding
1 week ago
The Recruitment Council Cape TownOur client's Transfer Agency Client Service team is dedicated to delivering exceptional client service to all investors in a timely and accurate manner. · The Client Service Consultant serves as the liaison between clients and operational teams, playing a pivotal role in the onbo ...
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Italian Speaking Customer Service Consultant
2 days ago
RMV Solutions Recruitment Cape Town Full timeJob Title: Italian Speaking Customer Service and Sales Consultants · Work for a prestigious airline brand on various work streams, assisting passengers with pre and post-flight travel-related queries in customer relations departments. Proficiency in Italian and English languages ...
- Mass Markets Cape Town
Position Overview · MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and a focus on innovation, MCI has established itself as a trusted partner i ...
- MCI Careers Cape Town
Position Overview: · MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partn ...
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German Speaking Customer Service Consultant
5 days ago
RMV Solutions Recruitment Cape TownCustomer Service and Sales Representatives (German Speaking) · Remote Work Opportunity · Immediate Start · Job Overview · Work with a prestigious airline brand on various projects. · Assist passengers with travel-related queries before and after flights in the customer relations ...
- RPO Recruitment Cape Town
Job Description: · We are seeking a highly skilled Mechanical Wet Services Consulting Engineer to join our team at a reputable mechanical and electrical engineering consulting firm in South Africa. This individual will play a key role in enhancing the achievements of our successf ...
- Isilumko Staffing (JHB) Cape Town
Customer Service Consultant · We are seeking a skilled Customer Service Consultant to join our client in the pharmaceutical industry on a 3-month contract based in Bellville. · The ideal candidate will be fluent in English and Afrikaans, reside within close proximity to Bellville ...
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Service Consultant
3 days ago
Sanlam Limited BellvilleSantam is the market leader in the general insurance industry in South Africa, boasting a large and diversified presence with expansion into emerging markets across Africa and Asia. Our success is built on our passion for client satisfaction, driving everything we do to deliver I ...
Customer Service Consultant - Cape Town - Metrofile Holdings Ltd

1 week ago

Description
Role Purpose:
To maintain exceptional customer relationships through effective service delivery and collaborate with Account Managers to achieve portfolio retention and growth. The primary objective is to resolve client queries within a reasonable timeframe, identify leads for Key Account Managers, and ensure the service offering meets customers' needs.
Key Responsibilities:
Requirements:
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Service Consultant
Nedbank- Cape Town
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Service Consultant
Travelstart- Cape Town
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Franchise Service Consultant
Infinity Brands- Cape Town
-
Customer Service Consultant
Callforce- Cape Town
-
Customer Service Consultant
Ananzi- Cape Town
-
Client Service Consultant
Intelligent Debt Management- Cape Town
-
Customer Service Consultant
Lufthansa Group- Cape Town
-
Concierge Services Consultant
Full time Ten Group- Cape Town
-
Client Service Consultant
The Recruitment Council- Cape Town
-
Junior Service Consultant
Bridgena Barnard & Associates- Cape Town
-
customer service consultant
MPRTC- Cape Town
-
Graduate: Investment Service Consultant
Palesa Mbali Group- Cape Town
-
Client Service Consultant: Onboarding
The Recruitment Council- Cape Town
-
Italian Speaking Customer Service Consultant
Full time RMV Solutions Recruitment- Cape Town
-
Spanish Speaking Customer Service Consultants
Mass Markets- Cape Town
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Spanish Speaking Customer Service Consultants
MCI Careers- Cape Town
-
German Speaking Customer Service Consultant
RMV Solutions Recruitment- Cape Town
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Mechanical Wet Services Engineer - Consulting Industry - R600K - R420K
RPO Recruitment- Cape Town
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English & Afrikaans Speaking Customer Service Consultant - 3 month contract
Isilumko Staffing (JHB)- Cape Town
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Service Consultant
Sanlam Limited- Bellville