Customer Service Consultant - Cape Town - Metrofile Holdings Ltd

    Metrofile Holdings Ltd
    Metrofile Holdings Ltd Cape Town

    1 week ago

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    Description

    Role Purpose:

    To maintain exceptional customer relationships through effective service delivery and collaborate with Account Managers to achieve portfolio retention and growth. The primary objective is to resolve client queries within a reasonable timeframe, identify leads for Key Account Managers, and ensure the service offering meets customers' needs.

    Key Responsibilities:

    • Ensure the service offering satisfies customers' needs and identifies leads across allocated portfolios.
    • Resolve escalated enquiries or queries within a reasonable timeframe.
    • Maintain accurate portfolio data integrity and ensure sufficient servicing to guarantee customer satisfaction.
    • Support in preparing and presenting business proposals to existing and potential customers.
    • Nurture close relationships with Accounts Managers to capitalize on identified opportunities.
    • Effectively manage documentation and records according to the customer's document retention strategy.
    • Address, resolve, and report on issues, concerns, and complaints related to portfolios or allocated clients.

    Requirements:

    • 3 years of experience with a B- Degree
    • At least 6 years of solid knowledge in Sales, Channel, Consumer Marketing, Logistics, or Supply Chain
    • Excellent command of the English language
    • Superior communication and interpersonal skills
    • Precise attention to detail
    • Results-driven focus
    • Team player with excellent business acumen
    • High computer literacy
    • Demonstrated organisational skills
    • Valid driver's licence and own vehicle


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