Multi Skilled Servicing Professional - Cape Town, South Africa - Old Mutual

    Old Mutual
    Old Mutual Cape Town, South Africa

    2 weeks ago

    Old Mutual background
    Full time
    Description

    Let's Write Africa's Story Together

    Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

    Job Summary

    To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards.

    Duties and Responsibilities

  • Deals with client enquiries via telephone (inbound and outbound), email, web chat
  • First contact resolution of applicable queries/ transactions
  • Deals with first level escalations and complaints
  • Effectively manage customer expectations
  • Processing new and existing business on behalf of customers and advisors

    • Skills

    Electronic Mail, Inbound Calls, Outbound Calls

    Education

    Matriculation Certificate (Matric) (Required)

    Closing Date

    02 May 2024