System Administrator - Stellenbosch, South Africa - Stellenbosch University

Stellenbosch University
Stellenbosch University
Verified Company
Stellenbosch, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
Duties/Pligte


Workstation management:


  • Configuration and administration of the antivirus management console;
  • Creating and maintaining a staging environment where antivirus configuration and policies be tested before deployment to production;
  • Ensuring that the antivirus agents are up to date and fully functional, and reporting and investigating faulty agents;
  • Creating a deployment plan for the phasing out of old operating systems to improve overall security posture;
  • Understanding and addressing the needs of endusers (specifically staff) in terms of procurement of devices, specifications, etc.

Technical support:


  • Ensuring that all service requests or incidents are recorded, assigned, addressed, and escalated when needed;
  • Assisting with advice and a plan of action for service requests or incidents;
  • Test configuration of all new standard software versions as well as creating and updating configuration guides for these versions;
  • Collaborating with Stellenbosch University's IT Division on the creation of technical documentation, such as standard operating procedures, user guides and document management.

Asset management:


  • Responsible for asset management of IT assets, including auditing and management of replacement cycles.

Network infrastructure and communication support:


  • Undertaking projects related to the upkeep and expansion of the network infrastructure;
  • Ensuring the effective implementation, testing, and maintenance of network technology and communication facilities;
  • Monitoring network availability for both internal and external traffic;
  • Responsible for addressing, managing, and communicating any network outages;
  • Responsible for the upkeep and maintenance of LAN rooms, Server Room, and UPS's;
  • Providing support for the PABX and the users.

License and certificate management:


  • Managing allocation and renewal reminders of additional Microsoft licences;
  • Responsible for management and timeously implementation of SSL certificates.

Cross-functional collaboration:


  • Understanding the processes of the Service Desk and the systems administrators' teams;
  • Working collaboratively with systems administrators to improve services across the team;
  • Contributing to the continual service improvement of the enduser services division.

Reporting and administration

  • Monthly reporting on operating system versions per device, as well as trends and analysis resulting from SCCM, MDT and security software.
Job Requirements/Pos Vereistes

  • A relevant NQF 6 qualification such as a National Diploma or Advanced Certificate with five years' relevant experience,
    OR an NQF 6 qualification with an MCSA or equivalent twoyear IT qualification with three years' relevant experience;
  • Competency in Microsoft Office 365 administration;
  • Competency in Microsoft Windows Server;
  • Competency in IT hardware;
  • Competency in software/image deployment;
  • Competency in Active Directory;
  • The ability to communicate clearly and professionally in English with all endusers;
  • Excellent interpersonal and customer service skills to effectively communicate with endusers;
  • A team player that focuses on the success of the team, and not on individual gain;
  • A drive to learn more and grow professionally;
  • The ability to function independently as well as in a team;
  • The ability to function under pressure without compromising accuracy;
  • Highlevel organisational abilities and strong attention to detail;
  • The ability to triage requests based on urgency and effort to ensure that requests are completed according to impact;
Recommendation/Aanbeveling

  • A bachelor's degree, B-Tech, or advanced diploma;
  • A+ and N+ certification;
  • Experience with Linux administration;
  • Competency in MacOS;
  • Experience with virtualisation technology;
  • Knowledge of the Moodle eLearning system;
  • ITIL Foundation (v3) certificate;
  • Fluent in additional official South African languages, other than English.
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