Trip Support Specialist, 1 - Gauteng, Johannesburg, South Africa - World Fuel Services

    World Fuel Services
    World Fuel Services Gauteng, Johannesburg, South Africa

    3 weeks ago

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    Full time
    Description

    World Fuel Services's job vacancy, Career and Recruitment

    Job title : Trip Support Specialist, 1 jobs in Gauteng

    Job Location : Gauteng, Johannesburg

    Deadline : May 02, 2024

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    Responsibilities:

  • Responsible for Quality assurance of all aspects of their managed trips
  • Responsible for assisting in establishing and providing an unmatched quality of service and communication to all WFS Customers
  • Responsible for improving and enhancing the customer relationship
  • Responsible for incoming operational communications, including phone calls, faxes, emails, and SITA/AFTN traffic
  • Responsible for assuring that all trips are current and updated in a timely manner based on the most recent customer communications
  • Responsible for Loading all flight request into operational system
  • Responsible for day-to-day operations requirements such as but not limited to the following:
  • Arranging ground handling, permits, customs services, hotels, transportation and Fuel
  • Assisting with fuel quotes and/or arrangements after normal business hours
  • Liaison with Customer Relations and Supporting Services
  • Responsible for monitoring communications after normal business hours and on weekends upon implementation of the storefront operations
  • Must have a firm knowledge of WFS's products and services and be able to effectively market them to customers
  • Will maintain a professional demeanor in stressful situations and negotiations
  • Will market, communicate, and sell all of WFS's products and services to existing and prospective WFS customers
  • Able to provide expert level of support and consultation to WFS customers
  • Helps other employees to accomplish WFS company goals
  • Performs other duties as may be assigned by department supervisor
  • Working Hours: as determined by the Sr Director Global Operations

    The Individual
  • Strong customer services skills and experience is essential.
  • Strong organisational skills are essential.
  • Strong oral and written communication skills in English is essential.
  • Strong stakeholder management skills and team working skills are essential.
  • The ability to speak Afrikaans alongside English is desirable.
  • The ability to process data quickly and accurately is essential.
  • Strong IT skills across the MS Office product suite is essential.
  • The ability to work independently with minimal supervision is essential.
  • Ability and willingness to work across a shift plan than covers day, night and weekend working is essential.
  • Aviation Dispatch Certification – FAA or FOO or equivalent highly desirable.
  • Expert problem solving skills and ability to work independently are essential.

    Experience:
  • Aviation work experience is essential. This is likely to be gained in the field of aviation trip planning or alternatively as a pilot with experience of supporting the trip planning process.
  • Knowledge of the Aviation industry is essential and aviation airport operations experience is essential. This can be gained in either commercial or general aviation.
  • Previous experience of maintaining data information is preferred.
  • Previous experience conducting research of operational critical information is preferred.
  • Experience within the aviation or travel industry is preferred.

    Education:
  • Minimum education certificate at level 12 matric certificate is required.

    *Customer Service jobs in south africa
    *Trip Support Specialist, 1 in Johannesburg