- Provide excellent customer service and support to clients via various communication channels.
- Identify and resolve customer complaints and issues in a timely and professional manner.
- Work closely with internal teams to ensure seamless customer experience.
- Develop and maintain a deep understanding of our products and services to effectively communicate their value to customers.
- Meet and exceed customer satisfaction targets and key performance indicators.
- High proficiency in written and verbal English communication.
- Excellent time management and organizational skills.
- Active listening and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong communication and interpersonal skills.
- A competitive remuneration package.
- Opportunities for career growth and development.
- A comprehensive training program to enhance your skills and knowledge.
- A collaborative and dynamic work environment.
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Our client specialises in inbound multichannel customer support across multiple verticals from their quality strategically located centres in Fiji South Africa and Peru and via their work from home colleagues in Namibia. As an international awardwinning multilingual contact centr ...
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Our client specialises in inbound multichannel customer support across multiple verticals from their quality strategically located centres in Fiji South Africa and Peru and via their work from home colleagues in Namibia. As an international awardwinning multilingual contact centr ...
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Customer Service Representative - Cape Town, South Africa - Capita
Description
About the Role
We are seeking a highly skilled and motivated Customer Advisor to join our team at Capita. As a Customer Advisor, you will be responsible for delivering exceptional customer service and experience to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities
Requirements
What We Offer
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your most recent CV, to be considered for this exciting opportunity.
