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  • Service Contract Adjudicator - Johannesburg - Volvo

    Volvo
    Volvo Johannesburg

    3 weeks ago

    Default job background
    Description

    Transport plays a vital role in modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future?

    About this role

    This is an opportunity to work with next-gen technologies and collaborate with talented teams, making a difference on a global scale.

    Main responsibilities

    • Manage the Service Contract fund to ensure accuracy, quality, and compliance of all service claims, maintaining cost control and profitability.
    • Provide dealer support through training, performance monitoring, and implementing corrective actions to sustain the service contract portfolio and drive operational excellence.

    Reporting

    This role reports to the Technical Pricing and Quotation Manager: Uptime Service Department.

    Key objectives

    1. Determine the validity of service contract repairs and claims by performing necessary checks to ensure accuracy and quality before fund allocation.
    2. Oversee pre-authorization processes for dealer repair and service requests.
    3. Manage costs associated with service contracts to maintain a profitable business.
    4. Assist dealers and customers with inquiries regarding claims and contract status.
    5. Monitor and analyze dealer network behavior, culture, and training needs, generating and analyzing reports on claim and dealer behavior, and suggesting solutions and corrective actions.
    6. Conduct regular dealer training sessions and identify specific training requirements.
    7. Facilitate dealer audits and conduct dealer visits according to a travel plan.

    Requirements

    We are seeking an experienced professional who:

    • Has 3 – 5 years' experience in the commercial vehicle industry.
    • Has relevant industry experience as a Technician / Service Advisor (advantageous).
    • holds a Grade 12 with N3 qualification.
    • Has a Bachelor's degree (advantageous).
    • Is a Qualified Diesel Technician (advantageous).
    • Has Financial Certification (advantageous).

    Competencies

    The ideal candidate will have:

    • Product Knowledge (trucks and buses).
    • Knowledge and understanding of fair wear and tear of components.
    • Knowledge and understanding of vehicle diagnosis and fault-finding.
    • Repair and servicing procedures.
    • General administrative knowledge.
    • Good knowledge of Service Maintenance Contracts and Warranties.
    • Basic cost accounting.

    The following skills are also essential:

    • Administrative skills, writing, reporting, and analyzing data.
    • Computer proficiency (MS Office suite, PowerBi, Excel Advanced/Intermediate).
    • Time management.
    • Presentation skills.
    • Adaptability.
    • Conflict resolution.
    • Communication skills.
    • Attention to detail.
    • Problem-solving.
    • Training skills.

    Shortlisted candidates must complete and sign personal verification permission, consent, and indemnity declarations to perform reference, criminal, credit, qualification, and vetting checks if applicable to the position.

    Volkswagen Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer, and we encourage people with disabilities to apply.

    We value data privacy and do not accept applications via mail.

    Our focus on Inclusion, Diversity, and Equity allows each of us to bring our full authentic self to work and thrive in a safe and supportive environment, free of harassment and discrimination.

    Applying to this job offers the opportunity to join Volvo Group. We empower almost 100,000 people worldwide to shape the future landscape of efficient, safe, and sustainable transport solutions.


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