Cloud Support Engineer - Cape Town - Amazon

    Amazon
    Amazon Cape Town

    1 week ago

    Amazon background
    Accounting / Finance
    Description

    Cloud Support Engineer

    Join Amazon Web Services, the market leader and technology forerunner in the Cloud business.

    About the Role

    We are seeking a skilled Cloud Support Engineer to act as the 'Cloud Ambassador' across all our cloud products. As a member of the AWS Support team, you will assist a global list of companies and developers who are leveraging our growing set of services and features to run their mission-critical applications.

    You will use groundbreaking technologies, apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs, interact with leading engineers around the world, and work directly with Amazon Web Services architects to help reproduce and resolve customer issues.

    Duties and Responsibilities

    • Learn and use latest cloud computing technologies.
    • Apply advanced troubleshooting techniques to provide tailored solutions for our customers.
    • Interact with leading engineers around the world.
    • Work directly with Amazon Web Services architects to help reproduce and resolve customer issues.
    • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
    • Drive customer communication during critical events.
    • Drive projects that improve support-related processes and our customers' technical support experience.
    • Write tutorials, how-to videos, and other technical articles for the developer community.

    Requirements

    • Bachelor's degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position.
    • Knowledge/experience in enterprise systems administration in Windows Server and related services (Active Directory, DNS, IIS, MSSQL).
    • Knowledge of Windows troubleshooting tools (WinDbg, Windows Sysinternals, perfmon, WPR/WPA).

    Why Work at AWS?

    We value work-life harmony and strive for flexibility as part of our working culture. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.

    Mentorship and career growth opportunities abound here, with endless knowledge-sharing, mentorship, and other resources to help you develop into a better-rounded professional.

    What We Offer

    • Career development: We promote advancement opportunities across the organization to help you meet your career goals.
    • Training: We have training programs to help you develop the skills required to be successful in your role.
    • Flexible work arrangements: We believe in achieving success at work without sacrificing time at home.

    Inclusive Culture

    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.



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