D365 Specialist/Tech & Functional SME - Johannesburg - Control Risks

    Control Risks
    Control Risks Johannesburg

    4 days ago

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    Description

    To provide technical and functional expertise of D365 CE modules, enhancing performance, efficiency, and capability for Control Risks business. This is a hands-on role providing configuration to Dynamics 365 CE and assisting in implementation and support of Dynamics 365 solutions.

    Key Responsibilities:

    • Work closely with the D365 Solution Architect to deliver D365 CE initiatives, especially relating to Sales, Customer Services & Omnichannel, including Power Platform.
    • Collaborate with Business Teams to understand opportunities/requirements, develop user stories in DevOps (or ITSM), and define product backlog.
    • Inspire the business through demonstrations of D365 CE modules and their wider capabilities/integration to meet Control Risks needs and strategic ambitions.
    • Maximise the use of D365 CE partnerships and take a configuration-first approach within the system vs overly customised. Strive for a vanilla solution wherever possible.
    • Support teams with regression testing of solutions, UAT, and training. Debug bugs.
    • Develop functional designs, test plans, and scripts where applicable.
    • Drive innovation by building, customising, and configuring the system and utilising Power Platform in POC solutions.
    • Provide go-live and post-live support.
    • Resolve tickets and issues raised by Business Teams in accordance with internal service levels, processes, and procedures.
    • Prepare and represent D365 CE & Power Platform changes at CAB.
    • Advise customers on best practices for D365 CE & Power Platform processes, user interface, and architecture.
    • Advise on complex D365 CE scenarios and propose comprehensive solutions.
    • Work with other teams on ad-hoc projects as a SME utilisation resource from Enterprise Apps team to complete project tasks on time and within budget.
    • Develop solutions improving the efficiency and capability of CE system users.
    • Implement product best practices based on Microsoft Dynamics standards and supported configurations.
    • Become a subject matter expert in cross-functional projects representing requirements and expectations of tech and business teams.
    • Help and guide training SMEs in areas specific to their BAU activities.
    • Work closely with the D365 technical delivery manager on areas requiring further engagement with the business and partner where required.
    • Work with business SMEs, help with knowledge, answer questions, drive a knowledge base.
    • Support surrounding application projects e.g. Leads Project to help transition to Support.
    • Help contain and manage DevOps items and ensure awareness of risks and work items being delivered is given to managers.
    • Assist in platform releases (upgrades) with regression testing and working with the business to arrange functional tests.
    • Data migration: Assist with the facilitation of data sets for ETL activities, working with business teams.
    • Facilitate the collection of diverse data sets from different sources and provide insight into data based on business needs/requirements. Translate data analysis into impactful insights.

    Requirements:

    • 3+ years configuring and implementing Dynamics 365 CE, including technical development skills (customisation, extension, and integration).
    • 1+ year using or supporting or implementing Power Platform preferred.
    • Bachelor's degree in accounting or finance and 3+ years relevant work experience and relevant college coursework in computer science, information technology, or a related area; or bachelor's degree in computer science or information systems and 5+ years relevant work experience and relevant college coursework in business, accounting, finance, or a related area.
    • Good knowledge of D365 CE; Power Platform skills are a significant advantage.
    • Proven experience in business analysis with organisations of various size and complexity is an advantage.
    • Business process mapping and optimisation.
    • Excellent problem-solving and analytical skills.
    • Experience leading ongoing reviews of business processes and developing optimisation strategies.
    • Good interpersonal skills, possessing the confidence to build relationships with all levels of stakeholder.
    • Must have in-depth knowledge of Dynamics 365 CE.
    • Understanding of Project Operations (on D365-CE), Power Platform.
    • Good grasp of new and emerging technology trends.
    • Any experience on D365-F&O is a bonus.

    Problem Solving:

    Owns problems, identifies, and works with the right people to solve problems quickly within own remit and wider team(s).

    Innovation & Creativity:

    Reviews and looks for efficiencies in ways of working; constantly seeks innovative ways to improve services we offer to our clients.

    Shows initiative in work, contributing new solutions or new ways of doing things.

    Applied Thinking/Decision Making:

    Be prepared to make decisions and effective implementation of those decisions.

    Translates decisions into effective actions and implementation.

    Acts decisively and makes difficult decisions even if unpopular.

    Results Oriented:

    Delivers on personal objectives to deliver to strategic and department plans - Focuses on delivery, strives to exceed expectations.

    Shows drive and determination to achieve high standards.

    Driving profit/margin improvement:

    Suggests and makes improvements and efficiencies to manage costs and improve margins.

    Understands need to work within project scope including price.

    Communication, planning work and influencing:

    Communicates clearly and concisely using language appropriate to audience.

    Displays sensitivity to develop constructive relationships with others.

    Plans and organises workload of own and others, suggests priorities as necessary.

    Seniority level:

    • Mid-Senior level

    Employment type:

    • Full-time

    Job function:

    • Information Technology
    • Business Consulting and Services


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