Customer Service Consultant - Gauteng, Johannesburg, South Africa - Media24 Ltd

    Media24 Ltd
    Media24 Ltd Gauteng, Johannesburg, South Africa

    3 weeks ago

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    Full time
    Description

    Media24 Ltd's job vacancy, Career and Recruitment

    Job title : Customer Service Consultant – JHB jobs in Gauteng

    Job Location : Gauteng, Johannesburg

    Deadline : May 15, 2024

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    Key Responsibilities for this position:

  • Answering all incoming calls as per standard operating procedures.
  • Handling enquiries via telephone, fax or e-mail.
  • Processing of telephonic orders.
  • Processing of quotations.
  • Following up on orders, both domestic and foreign.
  • Liaising with other departments.
  • Perform general administration duties.
  • Relieving the Switchboard when necessary.
  • Ensure required service level targets as stipulated in KPA are met or exceeded.

    Requirements/Experience:
  • Grade 12
  • A minimum of two to three years' experience in a customer services environment.
  • Bilingual.
  • Excellent communication skills, both written and verbal.
  • Good listening skills.
  • The ability to foster good relations with customers.
  • Strong interpersonal, organisational and administrative skills.
  • Computer literacy is an essential requirement.
  • Previous experience in Book master would also be advantageous.
  • Previous experience in the Publishing industry would be advantageous
  • Team Player
  • Efficient and deadline driven.
  • Must be able to work under pressure.

    *Customer Service jobs in south africa
    *Customer Service Consultant – JHB in Johannesburg