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Key Responsibilities for this position:
- Answering all incoming calls as per standard operating procedures.
- Handling enquiries via telephone, fax or e-mail.
- Processing of telephonic orders.
- Processing of quotations.
- Following up on orders, both domestic and foreign.
- Liaising with other departments.
- Perform general administration duties.
- Relieving the Switchboard when necessary.
- Ensure required service level targets as stipulated in KPA are met or exceeded.
Requirements/Experience: - Grade 12
- A minimum of two to three years' experience in a customer services environment.
- Bilingual.
- Excellent communication skills, both written and verbal.
- Good listening skills.
- The ability to foster good relations with customers.
- Strong interpersonal, organisational and administrative skills.
- Computer literacy is an essential requirement.
- Previous experience in Book master would also be advantageous.
- Previous experience in the Publishing industry would be advantageous
- Team Player
- Efficient and deadline driven.
- Must be able to work under pressure.
*Customer Service jobs in south africa
*Customer Service Consultant – JHB in Johannesburg
Customer Service Consultant - Gauteng, Johannesburg, South Africa - Media24 Ltd
Description
Media24 Ltd's job vacancy, Career and Recruitment
Job title : Customer Service Consultant – JHB jobs in Gauteng
Job Location : Gauteng, Johannesburg
Deadline : May 15, 2024
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