Sales & Admin Associate (Shop & Online) - Sir Lowry's Pass, South Africa - Merand Corbett & Associates

Description

You will supervise the operational and organizational standards of the store.
Your duties will include undertaking administrative tasks, monitoring inventory levels, improve customer satisfaction and meet monthly sales goals.


Requirements

• Proven retail experience
• Minimum Matric with mathematics
• Fluent in English & Afrikaans
• Hands on experience with point of sale would be advantageous
• Familiar with inventory procedures and stock take
• Computer literate (MS Word, Excel, Outlook)

Character profile

• Positive and enthusiastic with a pleasant, calm and professional disposition
• Excellent communications and interpersonal skills
• Friendly and energetic personality with customer service focus
• Ability to perform under pressure and address customer complaints in a timely manner
• Ability to work independently and within a team

Responsibilities- Shop and Online (but not limited to)

• Tracking online orders by ensuring stock leaving stores via online store is correctly invoiced and accurately packed.
• Communicate expected delivery dates and follow up with customers to ensure content delivery.
• Manage the daytoday operations for the Store and Online
• Assist with delivery routings for Online
• Check and manage adequate stock levels for the store and Online.
• Manage shop with all incoming calls and walk in customers
• Assist with regular stock takes in store
• Assist when required with processing and track online orders from back end to automatic sales order to invoice.
• Ensure all orders are packed timeously.
• Ensure paperwork is completed correctly
• Follow up immediately on customer queries and complaints, resolve through excellent customer service.
• Consistently meet the stores sales goals
• Assess customer needs and provide assistance and information on product features
• Assist all customers in the store and answer their queries
• Achieve stores sales targets on a monthly, quarterly and yearly basis
• Ensure stock is presentable, within consumable dates and the store is clean and presentable at all times
• Remain knowledgeable on products offered and discuss available options
• Process point of sale purchases
• Handle return of products
• Comply with inventory control procedures
• Suggest ways to improve sales (eg planning marketing activities, changing store designs)

Only shortlisted candidates will be contacted