Assistant Restaurant Manager - Cape Town, South Africa - HotelJobs

HotelJobs

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Main Duties & Responsibilities_

Assist in the managing of F&B outlets as required, ensuring the smooth running of the outlet/s.
Ensuring the highest standards of hospitality and comfort is provided to our guests throughout all phases of food & beverage service, in accordance with values and hotel standards.
To supervise, coordinate and direct the prompt, cordial and efficient service of food and beverages to ensure that service standards are maintained during service.
Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
Responsible for assisting with reporting deadlines, payroll & rosters.
Conduct daily briefings with the team.
Monitoring and controlling of various operating equipment, standards and inventories.
Assist with monitoring and controlling food and beverage costs and variances.
Must ensure that duties are carried out in accordance with Leading Quality Assessment (LQA) standards.
Assist in all F&B outlets on a regular or semiregular basis as and when required.
Coordinate the communication between front of the house and back of the house staff.
Perform regular inspection of food and beverage preparation and presentation to maintain the required standards.
Assist in controlling and monitoring the staffing levels on a daily basis to ensure that the month to date staffing is kept to budget and managed using the On-Track labour management system.
Manage, control and update the On-Track system on a daily basis.
To report all maintenance and repair problems that require attention to the relevant parties and to ensure that appropriate corrective action is taken as and when required.
Ensure that all storage areas are kept neat and clean at all times.
Participate in monthly stocktakes as and when required.
Assist with the control of staff rostering, permanent and contract, to ensure adequate coverage according to business levels.
Manages the process to ensure no beverage items ever reaches its expiry dates.
Assist with the implementation of formal training plans and to conduct onthejob training sessions for all employees on a regular basis.
Conduct daily briefing meetings with the team.
Constantly monitor guest complaints, compliments and ensure prompt, efficient and accurate service.
Respond to guest complaints in a timely manner and escalate to the Assistant F&B Manager when required.
Required Qualifications, Skills & Experience_
Diploma / Degree from a reputable hotel school.
Must have 35 years F&B supervisory management experience in a luxury hotel environment.
Good communication and interpersonal skills.
Customer service skills.
Excellent leaderships skills.
Knowledge of silverware advantageous.
Ability to work under pressure.
Basic knowledge of food cost, employee scheduling and payroll advantageous.
Extensive food and beverage (F&B) knowledge.
Working knowledge of general restaurant operations.
Familiar with pointofsale computers and software.