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Club Experience Manager - Pietermaritzburg - Virgin Active South Africa

Description
Your Purpose and ResponsibilitiesDrive our purpose by providing exceptional experiences for members. Inspire people to live active lives through in-club experiences, digital resources, and platforms.
Duties and Responsibilities
Deliver the digital strategy, including App and rewards programme. Provide support on social media platform issues. Assist with GEX queries, timetables, online bookings, and cancellations. Engage members daily, promote product launches, and drive engagement on social media. Ensure hosts are available, proactively manage member experiences, and create retention strategies. Manage staff on Product Academy, engage club members with a monthly activity calendar, and ensure full compliance with children safety systems and training.
Our Minimum Requirements
Matric certification, VASA app knowledge, and VASA Product Academy or Product Qualification. Proactive solution orientation, Train the Trainer VASA, adaptability, and a growth mindset. Commitment to making a difference in people's lives, trustworthiness, and action orientation.
Key Qualities
Customer relationship experience, energy, and conflict resolution skills. Adaptable, able to connect to build positive relationships, and leadership skills to inspire a team. Wellness knowledge, ability to make quick and bold decisions, and high interpersonal skills.
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